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- Tasks: Lead a team to deliver top-notch customer support and drive performance.
- Company: A leading customer support firm in the UK with a focus on quality service.
- Benefits: Competitive salary, home office options, and extensive training opportunities.
- Why this job: Make a real difference in customer experience while developing your leadership skills.
- Qualifications: Proven experience in customer service management and strong communication skills.
- Other info: Join a supportive culture that values learning and growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading customer support firm in the United Kingdom is seeking a Customer Support Manager to lead a team dedicated to high-quality service delivery. This role involves driving team performance, operational oversight, and fostering a culture of learning and development.
Candidates should have a proven track record in customer service management, exceptional communication skills, and the ability to work collaboratively.
Benefits include a competitive salary, home working options, and extensive training opportunities.
Support Team Lead: Coaching, Ops & 1 Day Home Office in Rossendale employer: TROSTAN DENE
Contact Detail:
TROSTAN DENE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Team Lead: Coaching, Ops & 1 Day Home Office in Rossendale
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your coaching skills during the interview. Share specific examples of how you've developed team members in the past. This will demonstrate your commitment to fostering a culture of learning.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step.
We think you need these skills to ace Support Team Lead: Coaching, Ops & 1 Day Home Office in Rossendale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service management and any leadership roles you've held. We want to see how you've driven team performance and fostered a culture of learning in your previous positions.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about leading a support team and how your skills align with our mission at StudySmarter. Keep it engaging and personal!
Showcase Your Communication Skills: Since exceptional communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showing your personality – we love a bit of flair!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at TROSTAN DENE
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of customer support management. Brush up on your knowledge about team performance metrics and operational oversight. This will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved service delivery. Highlight how you fostered a culture of learning and development within your team. This will demonstrate your capability to lead effectively in this role.
✨Practice Your Communication
Since exceptional communication skills are key for this position, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or using video tools to refine your delivery. This will help you feel more at ease during the actual interview.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the company’s approach to customer support and team development. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
