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- Tasks: Drive sales and provide top-notch customer support in the exciting biosystems sector.
- Company: Join a leading team in water filtration and advanced lighting solutions.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Make a real impact while building relationships and solving customer needs.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic work environment with opportunities for travel and trade events.
The predicted salary is between 36000 - 60000 £ per year.
The Biosystems team are world leaders in water filtration systems, as well as LED lighting and advanced lighting control systems. Servicing the Aquatic, Aquaculture, Public Aquarium, Research Institutions, ex situ Coral spawning and reef restoration, Shellfish holding and Depuration as well as the Agri (Pig, Poultry and Insect farming) sectors, our team is driven, dynamic and delivers solutions across a range of applications, providing diverse and exciting challenges.
Job Summary
You will play a vital role in providing exceptional customer service and driving sales within this sector. You will serve as the primary point of contact for customers, addressing their inquiries, providing product information, and offering solutions to meet their needs. Your primary focus will be to sell our products and services, maintain customer satisfaction and build long-term relationships.
This role requires the incumbent to be customer centric, be confident to close sales opportunities, have a professional telephone manner and the ability to connect and build relationships with customers. There will also be the opportunity to build stronger customer relationships through trade events, customer product videos, visits and talks.
There will be daily handling of sales tasks, invoicing, and general activities that support Sales efforts.
Responsibilities
- Implement sales strategies/initiatives to achieve targets and increase revenue.
- Proactively identify and pursue new sales opportunities.
- Conduct product presentations and demonstrations to prospective customers.
- Call customers and deliver sales in a timely manner.
- Follow up with customers to ensure customer satisfaction and secure repeat business.
- Identify customer needs and recommend appropriate products or services to meet those needs.
- Collaborate with the marketing team to develop sales collateral and promotional materials.
- Work with colleagues to support new business projects.
Customer Support
- Respond promptly and professionally to customer inquiries via phone, email, Hubspot or in person.
- Handle technical queries and provide solutions.
- Provide accurate and detailed quotes about products, pricing, availability, and delivery options.
- Follow up on quotes/orders.
- Resolve customer issues by investigating, developing solutions, and implementing corrective actions.
- Maintain a high level of product knowledge to effectively address customer inquiries.
- Goal‑oriented mindset to achieve sales targets.
- Confident with a “can do” attitude.
- Ability to build trusting customer relationships.
- Good verbal and written communication skills.
- ‘Hands on’ work ethic.
This is a site-based sales position, at our head office in Chorleywood. Some travel to customer sites and trade shows will be required.
Hours of Work: 8am-5pm Monday to Friday with flexibility in hours to support the operational demands of the business as well as livestock welfare – this opportunity starts as a 12-month contract.
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Sales & Customer Support - Biosystems employer: Tropical Marine Centre Ltd.
Contact Detail:
Tropical Marine Centre Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Customer Support - Biosystems
✨Tip Number 1
Get to know the company inside out! Research their products, services, and recent projects. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Attend industry events or trade shows where the company is present. It's a great way to meet potential colleagues and get a feel for the company culture.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can directly benefit the team. Focus on your customer service experience and sales achievements to make a strong impression.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking events, send a quick thank-you email. It keeps you on their radar and shows your enthusiasm for the position.
We think you need these skills to ace Sales & Customer Support - Biosystems
Some tips for your application 🫡
Show Your Customer-Centric Side: In your application, make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to meet customer needs and build relationships. Share specific examples that demonstrate your ability to connect with customers and provide solutions.
Tailor Your Application: Don’t just send a generic CV and cover letter! Take the time to tailor your application to our Biosystems team. Mention your understanding of water filtration systems or any relevant experience in aquaculture or agriculture. This shows us you’re genuinely interested in the role and our industry.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured documents that are easy to read. Use bullet points where necessary and avoid jargon unless it’s relevant to the role. Remember, we want to see your skills and experiences shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our company culture there!
How to prepare for a job interview at Tropical Marine Centre Ltd.
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of the water filtration systems and LED lighting products. Familiarise yourself with their features, benefits, and how they serve different sectors like aquaculture and agriculture. This knowledge will help you answer questions confidently and demonstrate your passion for the role.
✨Showcase Your Customer-Centric Approach
Prepare examples from your past experiences where you successfully addressed customer needs or resolved issues. Highlight your ability to build relationships and maintain customer satisfaction. This will show that you’re not just about making sales but also about creating lasting connections.
✨Practice Your Sales Pitch
Since this role involves selling products, practice delivering a concise and engaging sales pitch. You might even want to simulate a product demonstration. This will not only boost your confidence but also showcase your ability to communicate effectively during the interview.
✨Be Ready for Technical Questions
Given the technical nature of the products, be prepared to answer questions related to product specifications and potential customer queries. Brush up on common technical issues and solutions, as this will demonstrate your readiness to handle customer inquiries professionally.
