Warehouse & Export Manager in Croydon

We’re looking for a Warehouse & Export Manager to lead the day-to-day running of our warehouse, making sure everything operates safely, smoothly and efficiently, while taking ownership of our international export and customs processes.

You’ll lead and develop our warehouse team, creating a well-organised environment where everyone knows what great looks like and has what they need to do their best work. Alongside the day-to-day operation, you’ll manage the detail behind our international shipments, making sure export documentation, customs requirements and compliance are accurate, up to date and completed on time. This is a hands-on role for someone who loves making things run brilliantly, enjoys leading and developing people, and has a great eye for detail. You’ll be equally comfortable out on the warehouse floor as you are getting into the detail of processes, paperwork and compliance.

Key Responsibilities

• Manage the day-to-day running of the warehouse, while building an operation that can grow and evolve with Tropic.
• Lead and develop the warehouse team, creating a positive, high-performing environment where people can do their best work.
• Maintain a safe working environment, ensuring health and safety regulations and current HSEQ guidance are consistently followed, including regular inspections of working areas.
• Ensure safety, quality, environmental and budgetary targets are achieved.
• Develop and implement warehouse policies, procedures, and process improvements to optimise operational efficiency and productivity.
• Maintain accurate warehouse documentation and records, ensuring information is always up to date and audit-ready.
• Monitor inventory levels and maintain accurate stock records through regular cycle counts and audits.
• Lead the warehouse requirements for the year-end financial audit, ensuring stock records, counts and supporting documentation are accurate and readily available.
• Use data and insights from our warehouse management systems to identify opportunities to improve performance and ways of working.
• Work closely with teams across Tropic to keep warehouse operations running smoothly.
• Partner with our Manufacturing and Supply teams to maintain a smooth flow of stock and high levels of inventory accuracy.

Exports

• Own the international export process end-to-end, from documentation and customs declarations through to ensuring compliance with UK, EU and international trade regulations.
• Manage relationships with freight forwarders, couriers and customs brokers, ensuring shipments move efficiently and issues are resolved quickly.
• Ensure the correct use of Incoterms and the accurate completion of commercial invoices, certificates of origin and all other required shipping documentation.

Team & People

• Build and grow the warehouse team as the operation develops, recruiting and onboarding brilliant people when needed.
• Lead by example, creating a positive, collaborative and accountable team culture.
• Coach, train and develop the team, helping people build their skills and perform at their best.
• Set clear objectives for direct reports and regularly review progress and performance.
• Manage performance, attendance and, where required, formal people processes in line with Tropic’s policies and procedures.
• Create a safety-first culture where everyone takes ownership for maintaining a safe, organised and efficient working environment.

What We’re Looking For

• Proven experience building and leading a fast-moving warehouse team, ideally including forklift/Flexi truck operations.
• Hands-on experience with export documentation and international shipping compliance.
• Comfortable using warehouse/ERP systems (NetSuite experience a plus).
• Strong people management skills — recruitment, performance, and day-to-day leadership.
• Good working knowledge of Incoterms and customs procedures.

What We Offer

• Employment Type: This role is offered full-time, Monday to Friday, 9am – 5pm.
• Location: Tropic Coomber Way is a short walk from Beddington Lane Tram stop, with direct links to East Croydon and Wimbledon. Onsite Working.
• Salary: £45,000 - £50,000.
• Benefits: Hybrid working, up to 33 days’ holiday. Enhanced family leave, Private Medical Insurance, Medicash plan, life insurance, (All available after a qualifying period). EAP through the Wisdom App, generous product allowance and 50% discount for family and friends, access to retailer discounts, Cycle to Work and Electric Car schemes, free breakfast bar, on-site parking, regular social events, and plenty of well-being treats throughout the year.
• Start Date: Immediate.

About Tropic: Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills. She sold out on her first day, and the incredible response made her realise she had started something quite special. We still sell that iconic body scrub, and it sits alongside an extensive range of award-winning skincare and beauty products that have made us one of the UK’s fastest-growing beauty businesses. Our brand is certified vegan, cruelty-free and CarbonNeutral®, and our infinite purpose is to create a healthier, greener, more empowered world. And that’s where you come in! We’re looking for creative and ambitious people who share our vision and get excited about beauty that’s both innovative and sustainable. If you’re passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit.

Tropic’s Commitment to Equal Opportunities: Our team is as diverse as it is talented because at Tropic, we go the extra mile to cultivate a culture of respect and belonging. We value every candidate, respect protected characteristics and never discriminate. We also provide reasonable accommodations for applicants with disabilities at every stage of the hiring process, so if this is something you need, please let our recruitment team know at the earliest opportunity! Ultimately, the most important thing for us is hiring the best person for the job, so we focus on skills, experience, and qualifications to ensure our process is fair and that our candidates always have a great experience with Tropic.