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- Tasks: Lead and innovate Tropic's events, creating unforgettable experiences for our community.
- Company: Join a fast-growing beauty brand committed to sustainability and empowerment.
- Benefits: Enjoy hybrid working, generous holiday, and a vibrant office culture.
- Other info: Be part of a diverse team that values respect and belonging.
- Why this job: Shape the future of experiential storytelling in a creative and dynamic environment.
- Qualifications: Proven experience in event management with exceptional creativity and leadership skills.
The predicted salary is between 60000 - 60000 ÂŁ per year.
We’re looking for a Head of Events & Experience to reimagine and elevate how our community comes together - someone with the creativity, strategic vision, and hands‑on expertise to shape the next era of Tropic’s experiential storytelling. This is a multi‑faceted role, calling for a well‑rounded events professional with a wealth of experience across every corner of the industry, from global incentive trips and large‑scale conferences to intimate retreats, immersive training, and heartfelt recognition moments. Working closely with our Managing Director and the wider Ambassador Experience team, you’ll bring together creative excellence, operational precision, and emotional intelligence. You’ll lead and inspire a talented team to turn ideas into unforgettable reality - blending creativity with logistics, passion with purpose, and strategy with heart.
Key Responsibilities
- Strategy & Experience Design: Own the strategic vision and roadmap for all ambassador events, incentives, and recognition experiences - ensuring they evolve alongside Tropic’s growth. Design both national and local experience formats, building scalable models that connect, celebrate, and inspire ambassadors wherever they are. Shape the future of Tropic’s event and incentive travel programmes, creating premium experiences that showcase our brand on a global stage. Bring fresh, creative thinking to every project - pushing the boundaries of innovation, storytelling, and emotional impact.
- Event Leadership & Delivery: Lead the end‑to‑end planning and execution of all Tropic events - from Glammies and TropicFest to leadership retreats and launch events. Oversee logistics, production, content, budgets, and contingency planning with confidence and flair. Deliver seamless operations while maintaining the magic at every touchpoint - from stage design and entertainment to surprise moments and gifting. Travel to lead on‑site delivery of events and incentives, ensuring excellence every step of the way.
- Incentives & Recognition: Partner with the Incentives & Recognition team to shape the next era of Tropic’s reward culture. Deliver extraordinary incentive trips that feel earned, personal, and emotionally powerful. Ensure every recognition moment - from milestone rewards to surprise gifts - feels deeply personal and full of joy. Work closely with the Incentives & Recognition Manager to align promotions, gifting, and recognition with ambassador performance and culture.
- Leadership & Collaboration: Lead and mentor a multi‑skilled team within the Events & Experience department, fostering creativity, accountability, and innovation. Build strong relationships across HQ - with Product, Marketing, Operations, and Leadership Development - to deliver joined‑up, world‑class experiences. Collaborate across departments to turn bold creative visions into reality, always grounded in insights from our ambassadors and business goals.
- Commercial & Operational Excellence: Own all event and recognition budgets, ensuring maximum impact, efficiency, and sustainability. Manage and renegotiate supplier relationships to secure best‑in‑class service and value. Drive smarter, more sustainable sourcing and gifting solutions that align with Tropic’s values, storytelling, and scale.
What We’re Looking For
- Significant senior events management experience, ideally with global exposure and at least five years in a leadership role.
- A proven track record in delivering large‑scale events, incentive travel, and recognition programmes that inspire and engage.
- Exceptional creativity with the ability to elevate experiences beyond expectations.
- Strong organisational, production, and project management skills with meticulous attention to detail.
- Proven ability to manage budgets, contracts, and suppliers effectively.
- A strategic, hands‑on leader who thrives under pressure and inspires teams to excel.
- Deep understanding of emotional storytelling and audience engagement through experience design.
- Commercially astute, data‑driven, and confident in balancing creative excellence with smart business decisions.
- A natural relationship builder, collaborative and passionate about creating experiences that truly resonate.
What We Offer
- Employment type: Full‑time, Monday–Friday, 9 am–5 pm (with flexibility for travel, events, and occasional evenings/weekends).
- Location: Tropic HQ, Croydon (a short walk from Beddington Lane Tram Stop with direct links to East Croydon & Wimbledon).
- Hybrid working: 4 days in office, 1 day remote.
- Salary: Starting from ÂŁ60,000 per annum, depending on experience.
- Benefits: Hybrid working, up to 33 days’ holiday, enhanced family leave, Private Medical Insurance, Medicash plan, life insurance, EAP through the Wisdom App, generous product allowance and 50% discount for family and friends, access to retailer discounts, Cycle to Work and Electric Car schemes, free breakfast bar, dog‑friendly HQ with a chill zone and pool table, on‑site parking, regular social events, and plenty of well‑being treats throughout the year.
About Tropic
Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills. She sold out on her first day, and the incredible response made her realise she had started something quite special. We still sell that iconic body scrub, and it sits alongside an extensive range of award‑winning skincare and beauty products that have made us one of the UK’s fastest‑growing beauty businesses. Our brand is certified vegan, cruelty‑free and CarbonNeutral®, and our infinite purpose is to create a healthier, greener, more empowered world. And that’s where you come in! We’re looking for creative and ambitious people who share our vision and get excited about beauty that’s both innovative and sustainable. If you’re passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit. Apply now if you’re ready to join a vibrant team who believes beauty knows no bounds!
Tropic’s Commitment to Equal Opportunities
Our team is as diverse as it is talented because at Tropic, we go the extra mile to cultivate a culture of respect and belonging. We value every candidate, respect protected characteristics and never discriminate. We also provide reasonable accommodations for applicants with disabilities at every stage of the hiring process, so if this is something you need, please let our recruitment team know at the earliest opportunity!
Head of Events & Experiences in Croydon employer: Tropic Skincare
Contact Detail:
Tropic Skincare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Events & Experiences in Croydon
✨Tip Number 1
Network like a pro! Get out there and connect with people in the events industry. Attend conferences, workshops, or even local meet-ups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your creativity! When you get the chance to chat with potential employers, share your innovative ideas for events. Bring a portfolio of past projects or concepts to the table. This will help you stand out as someone who can elevate their experiential storytelling.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you admire, like Tropic, and express your interest in working with them. A well-crafted email can go a long way in making a memorable impression.
✨Tip Number 4
Utilise our website! Apply through StudySmarter’s platform to streamline your application process. It’s a great way to ensure your application gets noticed and shows you’re serious about joining a vibrant team that shares your passion for creativity and sustainability.
We think you need these skills to ace Head of Events & Experiences in Croydon
Some tips for your application 🫡
Show Your Creative Side: When you're writing your application, let your creativity shine! We want to see how you can bring fresh ideas to the table, especially when it comes to events and experiences. Don't be afraid to think outside the box and share examples of how you've done this in the past.
Be Strategic: Make sure to highlight your strategic vision in your application. We’re looking for someone who can not only plan amazing events but also align them with our growth and values. Share your thoughts on how you would approach this role and what strategies you’d implement.
Detail Your Experience: We love a good story, so don’t hold back on sharing your event management experience! Be specific about the types of events you've led, the challenges you faced, and how you overcame them. This will help us understand your hands-on expertise and how you can elevate our community experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values while you’re at it!
How to prepare for a job interview at Tropic Skincare
✨Know Your Events Inside Out
Before the interview, dive deep into Tropic's past events and experiences. Familiarise yourself with their style, themes, and what made them successful. This will not only show your genuine interest but also allow you to suggest innovative ideas that align with their vision.
✨Showcase Your Creative Flair
Prepare to discuss your most creative event concepts and how you've executed them in the past. Bring examples of how you've blended creativity with logistics, and be ready to share stories that highlight your emotional storytelling skills. This is your chance to shine!
✨Demonstrate Strategic Thinking
Think about how you can contribute to Tropic’s strategic vision for events. Be prepared to discuss how you would design scalable experience formats and connect with ambassadors. Show them you can think big while keeping the details in check.
✨Build Relationships on the Spot
During the interview, focus on building rapport with your interviewers. Ask insightful questions about their team dynamics and how they collaborate across departments. This will demonstrate your natural relationship-building skills and your passion for creating resonant experiences.