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- Tasks: Deliver exceptional customer service and support for our organic skincare products.
- Company: Join the vibrant team at Tropic Skincare, a fast-growing beauty brand.
- Benefits: Enjoy hybrid working, generous holiday, and discounts on products.
- Why this job: Be part of a mission-driven company that empowers communities through sustainable beauty.
- Qualifications: Strong communication skills and a passion for skincare are essential.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 25000 - 35000 ÂŁ per year.
Join to apply for the Customer Experience Specialist role at Tropic Skincare.
About The Role
Are you a communication maestro with a zest for skincare and beauty? Do you thrive on delivering stellar customer service every time? If yes, you might just be the perfect fit for our dynamic Ambassador and Customer Experience team at Tropic Skincare! As a dedicated Customer Experience Specialist, you'll be the heartbeat of our Ambassador and customer interactions. This role is all about ensuring every conversation sparkles with friendliness and helpfulness, whether it's over the phone, through emails, or any other communication channel. You’ll be the go‑to guru for advice on our 100% organic skincare products, assisting with returns, refunds, and ensuring every issue is resolved with a smile.
Key responsibilities
- Resolve all Customer and Ambassador queries, including complaints, via chat, email, phone, and social media.
- Be excited by the prospect of helping over 20,000 Tropic Ambassadors run their own beauty businesses, some of whom will start to feel like friends!
- Communicate courteously and provide customers with help and advice by telephone, email, and chat.
- Collaborate with various departments to seek further product information to resolve queries.
- Stay updated with any changes made to Tropic’s products.
- Record relevant data and statistics into Excel spreadsheets.
- Manage varied departmental administration, including completing spreadsheets and processing returns, refunds, and exchanges.
What we're looking for
- A proven track record in customer support.
- A natural people person with superb communication skills, capable of building lasting relationships.
- A proactive problem solver, always ready to tackle new challenges and contribute fresh ideas.
- Exceptional organisational skills, comfortable managing time‑sensitive tasks.
- Familiarity with Zendesk is a plus; however, a willingness to learn is essential.
- Previous administrative experience and the ability to work to tight deadlines.
- Passionate about being part of a team committed to sustainability and natural beauty.
What we offer
- Hybrid Working: Enjoy a blend of office (3 days) and remote (2 days) working.
- Hours: Full‑time, 12‑month FTC.
- Shifts: Working 5 days across Monday to Sunday. You will work four weekdays (Monday to Friday) on a rotating shift pattern of either 8am–4pm or 11am–7pm, plus every Saturday from 9am–5pm. Occasional Sunday shifts (9am–5pm).
- Salary: Starting from ÂŁ25,000 (depending on experience).
- Perks & Benefits: Hybrid working, up to 33 days’ holiday, enhanced family leave, Private Medical Insurance, Medicash plan, life insurance, EAP through the Wisdom App, generous product allowance and 50% discount for family and friends, access to retailer discounts, Cycle to Work and Electric Car schemes, free breakfast bar, dog‑friendly HQ with a chill zone and pool table, on‑site parking, regular social events, and plenty of well‑being treats throughout the year.
- Start Date: January 2026.
About Tropic
Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills. She sold out on her first day, and the incredible response made her realise she had started something quite special. We still sell that iconic body scrub, and it sits alongside an extensive range of award‑winning skincare and beauty products that have made us one of the UK’s fastest‑growing beauty businesses. Our brand is certified vegan, cruelty‑free and CarbonNeutral®, and our infinite purpose is to create a healthier, greener, more empowered world. And that’s where you come in! We’re looking for creative and ambitious people who share our vision and get excited about beauty that’s both innovative and sustainable. If you’re passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit.
Tropic's Commitment to Equal Opportunities
Our team is as diverse as it is talented because at Tropic, we go the extra mile to cultivate a culture of respect and belonging. We value every candidate, respect protected characteristics and never discriminate. We also provide reasonable accommodations for applicants with disabilities at every stage of the hiring process, so if this is something you need, please let our recruitment team know at the earliest opportunity! Ultimately, the most important thing for us is hiring the best person for the job, so we focus on skills, experience, and qualifications to ensure our process is fair and that our candidates always have a great experience with Tropic.
Customer Experience Specialist in Croydon employer: Tropic Skincare
Contact Detail:
Tropic Skincare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist in Croydon
✨Tip Number 1
Get to know the company! Before your interview, dive into Tropic Skincare's mission and values. This will help you connect your passion for skincare with their vision, making you stand out as a candidate who truly gets it.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering stellar customer service, try role-playing common customer scenarios with a friend. This will help you feel more confident and ready to tackle any questions during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will demonstrate your proactive approach and ability to handle customer queries effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Customer Experience Specialist in Croydon
Some tips for your application 🫡
Show Your Passion for Skincare: When writing your application, let your love for skincare shine through! Share any personal experiences or knowledge about organic products that make you a great fit for the role.
Highlight Your Communication Skills: Since this role is all about connecting with customers, make sure to showcase your communication skills. Use friendly and engaging language in your application to reflect how you'd interact with customers.
Be a Problem Solver: We love proactive problem solvers! In your application, mention specific examples of how you've tackled challenges in previous roles. This will show us you're ready to jump in and help our customers with a smile.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Tropic Skincare.
How to prepare for a job interview at Tropic Skincare
✨Know Your Skincare
Before the interview, brush up on Tropic Skincare's products and their benefits. Being able to discuss specific items and how they align with customer needs will show your passion for skincare and your ability to provide informed advice.
✨Showcase Your Communication Skills
Prepare examples of how you've successfully resolved customer queries in the past. Highlight your ability to communicate clearly and courteously, as this role is all about building relationships and ensuring every interaction is friendly and helpful.
✨Demonstrate Problem-Solving Abilities
Think of a time when you faced a challenging customer issue. Be ready to explain how you approached the problem, what steps you took to resolve it, and the outcome. This will illustrate your proactive nature and readiness to tackle new challenges.
✨Familiarise Yourself with Tools
If you have experience with customer support tools like Zendesk, mention it! If not, express your willingness to learn. Showing that you're tech-savvy and adaptable will give you an edge, especially in a fast-paced environment like Tropic Skincare.
