Commercial Director - Mobile Spa Services in Croydon

As we enter an exciting new chapter, we’re launching a mobile spa therapy offering, unlocking in-person facial services that help our Ambassadors add a powerful new income stream to their businesses. This is a rare opportunity to shape a national commercial initiative at the intersection of beauty, wellness, entrepreneurship, and customer experience.

As we look ahead to future international expansion, this role will be instrumental in establishing mobile spa as a scalable, revenue-driving pillar of Tropic. We are seeking a strategic, commercially minded leader to drive the development, growth, and optimisation of Tropic’s mobile spa services. This is a pivotal role focused on commercial strategy, platform and service development, and ambassador enablement. You’ll be responsible for building a scalable service model that allows our ambassadors to successfully launch, market, and monetise Tropic facials, while delivering a premium customer experience.

You’ll work cross-functionally with Digital, Ambassador, Product, and Marketing teams to turn our mobile spa vision into a robust, high-performing business – with a clear roadmap for national growth and future international rollout.

• Commercial Strategy & Service Design
  • Define and own the commercial framework for Tropic’s mobile spa services, including service propositions, pricing models, ambassador earning structures, and performance KPIs.
  • Develop a scalable business model that supports sustainable growth for both Tropic and our ambassadors.
  • Build a strategic roadmap for expanding mobile spa services nationally and, in time, internationally.
• Platform & Operational Development
  • Partner with Digital & Technology teams to develop and optimise the tools and platforms that support mobile spa (booking, payments, customer management, ambassador performance insights).
  • Ensure that operational processes and digital journeys are seamless, ambassador-friendly, and commercially effective.
  • Oversee the end-to-end customer journey to ensure it is premium, consistent, and aligned with Tropic’s brand values.
• Growth, Insights & Innovation
  • Use data, insight, and ambassador feedback to refine the service proposition, identify growth opportunities, and continuously improve commercial performance.
  • Monitor market trends in beauty, wellness, and service-based business models to keep Tropic’s offering competitive and differentiated.
  • Work closely with Product Development to influence the creation of professional products, tools, and accessories that enhance the service experience and unlock new commercial opportunities.
• Cross-Functional Leadership & Ambassador Enablement
  • Collaborate with Marketing to design launch campaigns, customer acquisition strategies, and ongoing promotional activity for mobile spa services.
  • Partner with Ambassador Development and Education teams to ensure all training, content, and resources support commercial objectives and drive service uptake and quality.
  • Champion the mobile spa vision internally, aligning stakeholders and communicating progress, risks, and opportunities to leadership.

• Proven experience in commercial strategy, business development, or service innovation, within beauty and wellness.
• Strong track record of building or scaling service-based business models and improving commercial performance.
• Comfortable working with digital platforms and tools, with an understanding of how technology can support bookings, payments, customer journeys, and performance tracking.
• Highly analytical and insight-driven, able to interpret data, spot trends, and translate findings into clear strategic decisions and actions.
• Exceptional collaborator, confident working cross-functionally with digital, marketing, product, and ambassador- or customer-facing teams.
• Strong communicator and influencer, able to engage both internal stakeholders and external advocates (ambassadors).
• Entrepreneurial mindset: proactive, solutions-focused, and energised by building something new from the ground up.
• Willing and able to travel nationwide as needed to support launches, gather insights, and stay close to the ambassador and customer experience.

• Employment Type: This role is offered full-time.
• Location: Remote (UK-based) with extensive national travel to deliver in-person training workshops, fostering deep ambassador relationships and elevating service standards across the network.
• Salary: Competitive salary, travel opportunities, and the chance to build and lead a high-performing team around you.
• Benefits: Up to days’ holiday, enhanced family leave, Private Medical Insurance, Medicash plan, life insurance, EAP through the Wisdom App, generous product allowance and % discount for family and friends, access to retailer discounts, Cycle to Work and Electric Car schemes, free breakfast bar, dog-friendly HQ with a chill zone and pool table, on-site parking, regular social events, and plenty of well-being treats throughout the year.

About Tropic: Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills. She sold out on her first day, and the incredible response made her realise she had started something quite special. We still sell that iconic body scrub, and it sits alongside an extensive range of award-winning skincare and beauty products that have made us one of the UK’s fastest-growing beauty businesses. Our brand is certified vegan, cruelty-free and CarbonNeutral, and our infinite purpose is to create a healthier, greener, more empowered world. And that’s where you come in!

We’re looking for creative and ambitious people who share our vision and get excited about beauty that’s both innovative and sustainable. If you’re passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit. Apply now if you’re ready to join a vibrant team who believes beauty knows no bounds!

Tropic's Commitment to Equal Opportunities: Our team is as diverse as it is talented because at Tropic, we go the extra mile to cultivate a culture of respect and belonging. We value every candidate, respect protected characteristics and never discriminate. We also provide reasonable accommodations for applicants with disabilities at every stage of the hiring process, so if this is something you need, please let our recruitment team know at the earliest opportunity!

Ultimately, the most important thing for us is hiring the best person for the job, so we focus on skills, experience, and qualifications to ensure our process is fair and that our candidates always have a great experience with Tropic.