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- Tasks: Lead and optimise our core IT infrastructure while solving complex technical challenges.
- Company: Join Tropic Skincare, a fast-growing beauty brand with a mission for sustainability.
- Benefits: Enjoy hybrid working, up to 33 days’ holiday, and a range of health perks.
- Why this job: Make a real impact in a vibrant team dedicated to innovative and sustainable beauty.
- Qualifications: 5+ years in 3rd line support with expertise in Microsoft ecosystems and cloud services.
- Other info: Be part of a diverse culture that values respect, belonging, and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Tropic Skincare is growing fast, and our IT team plays a vital role in powering that journey, delivering secure, scalable digital services across our manufacturing and commercial business. We’re looking for a Senior Infrastructure & Support Engineer to take a leading role in maintaining and evolving our core infrastructure, driving technical excellence across cloud, networking, security, and operational improvement. This is a high-impact, hands-on role for someone who thrives on solving complex problems and improving systems. You’ll act as the highest escalation point for major incidents, support the service desk function, and help embed best practice through strong documentation, process refinement, and proactive problem management.
Working closely with teams across Manufacturing, NPD, Customer Service, Marketing, Finance, QA/QC, eCommerce and Digital, you’ll play a key part in ensuring Tropic’s technology enables a brilliant experience for colleagues and customers alike.
Key Responsibilities- 3rd Line Support: Act as the senior escalation point for complex incidents across Microsoft 365, Azure/AWS, networking, servers, and manufacturing systems. Lead root-cause analysis and permanent fixes. Mentor and guide 1st/2nd line engineers.
- Infrastructure & Systems Ownership: Own and optimise core infrastructure platforms including Entra ID, Microsoft 365, Endpoint Manager, JAMF, and cloud services. Monitor performance, capacity, and availability.
- Networking & Security: Maintain network infrastructure (Wi-Fi, VPN, VLANs, routing/switching). Oversee patching, vulnerability remediation, and device compliance. Support firewall/security platforms and enforce Cyber Essentials Plus / ISO27001-aligned controls. Ensure high availability for manufacturing and warehouse operations.
- Backup & Resilience: Manage backup and recovery across Microsoft 365 and critical platforms. Test restores and disaster recovery procedures regularly. Strengthen business continuity and resilience.
- Project Delivery & Improvement: Lead or support infrastructure projects (migrations, upgrades, automation, security rollouts). Partner with stakeholders across the business. Maintain clear documentation and handovers.
- Governance & Compliance: Support GDPR, cyber security, and IT policy adherence. Own technical change control and audit-ready documentation.
- Strong senior-level experience in 3rd line infrastructure support with clear platform ownership.
- Deep Microsoft ecosystem expertise across Entra ID, Microsoft 365 security, Intune/Endpoint Manager, Defender, JAMF.
- Proven capability managing Azure infrastructure and governance (AWS exposure beneficial).
- Solid hands-on background in Windows Server, Active Directory, Group Policy, DNS/DHCP.
- Strong networking knowledge including routing, VLANs, VPNs, Wi-Fi (Aruba experience desirable).
- Experience administering next-generation firewalls, segmentation, and secure multi-site environments.
- Working knowledge of backup, disaster recovery, resilience, and monitoring tools (e.g., SolarWinds, PRTG).
- Practical automation skills using PowerShell, Microsoft Graph, and modern tooling.
- Familiarity with ITSM/service management platforms (Jira, Freshservice, Asana).
- Proactive, security-first mindset aligned with Cyber Essentials Plus, ISO27001 principles, GDPR.
- Strong communication, documentation, and cross-team collaboration skills.
- Continuous improvement mindset, including using AI-enabled tools (e.g., Copilot) to enhance IT operations.
- 5+ years’ experience in mixed cloud and on-prem environments; manufacturing exposure is a plus.
- Employment Type: This role is offered full-time, Monday to Friday, 9am to 5pm.
- Location: Tropic HQ is a short walk from Beddington Lane Tram stop, with direct links to East Croydon and Wimbledon.
- Hybrid Working: Blend of office and remote working with a minimum of 3 days in the office.
- Salary: Starting from £45,000.
- Benefits: Hybrid working, up to 33 days’ holiday. Enhanced family leave, Private Medical Insurance, Medicash plan, life insurance, EAP through the Wisdom App, retailer discounts, Cycle to Work and Electric Car schemes, free breakfast bar, dog-friendly HQ, on-site parking, regular social events, and wellbeing programs.
- Start Date: Immediate.
About Tropic: Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills. She sold out on her first day, and the incredible response made her realise she had started something quite special. We still sell that iconic body scrub, and it sits alongside an extensive range of award-winning skincare and beauty products that have made us one of the UK’s fastest-growing beauty businesses. Our brand is certified vegan, cruelty-free and CarbonNeutral®, and our infinite purpose is to create a healthier, greener, more empowered world. We’re looking for creative and ambitious people who share our vision and get excited about beauty that’s both innovative and sustainable.
Tropic’s Commitment to Equal Opportunities: Our team is diverse and talented; Tropic goes the extra mile to cultivate a culture of respect and belonging. We value every candidate, respect protected characteristics and never discriminate. We provide reasonable accommodations for applicants with disabilities at every stage of the hiring process; please let our recruitment team know at the earliest opportunity. We focus on skills, experience, and qualifications to ensure a fair process and a great candidate experience.
Senior Infrastructure & Support Engineer in London employer: Tropic Skincare Limited
Contact Detail:
Tropic Skincare Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Infrastructure & Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Tropic Skincare on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by diving deep into Tropic's values and mission. Show us how your skills align with our commitment to sustainability and innovation. We love candidates who are genuinely excited about what we do!
✨Tip Number 3
Practice your problem-solving skills! Since this role involves tackling complex issues, be ready to discuss past challenges you've faced and how you resolved them. We want to see that hands-on experience in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our vibrant team!
We think you need these skills to ace Senior Infrastructure & Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your senior-level experience in 3rd line infrastructure support and any specific technologies mentioned, like Microsoft 365 or Azure.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the Senior Infrastructure & Support Engineer role. Share your passion for technology and how your proactive, security-first mindset aligns with our values at Tropic Skincare.
Showcase Problem-Solving Skills: In your application, give examples of complex problems you've solved in previous roles. We want to see how you’ve driven technical excellence and improved systems, especially in cloud and networking environments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the hiring process.
How to prepare for a job interview at Tropic Skincare Limited
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, especially Microsoft 365, Azure, and networking. Brush up on your knowledge of Entra ID, Endpoint Manager, and security protocols. Being able to discuss these confidently will show that you’re ready for the hands-on challenges of the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve complex problems or describe how you would handle major incidents. Think of specific examples from your past experience where you successfully managed a crisis or improved a system. This will demonstrate your problem-solving skills and technical expertise.
✨Showcase Your Collaboration Skills
Since this role involves working closely with various teams, be prepared to discuss how you’ve collaborated with different departments in the past. Highlight any experiences where you’ve partnered with stakeholders to deliver projects or improve processes, as this will show you can work well in a team-oriented environment.
✨Emphasise Continuous Improvement
Tropic Skincare values a continuous improvement mindset, so be ready to talk about how you’ve used tools like PowerShell or AI-enabled solutions to enhance IT operations. Share examples of how you’ve implemented changes that led to better efficiency or security, which aligns with their goals.