Growth and Development Lead in London

Tropic is entering an exciting new chapter – one where we’re doubling down on the very heart of our business: our Ambassadors. For over a decade, our field has powered Tropic’s growth, impact, and community, and now we’re ready to unlock the next phase of what’s possible. This role exists to champion and elevate our Ambassador leaders, helping them grow with confidence, clarity, and commercial strength.

As our Growth and Development Lead, you’ll work closely with mid-level Ambassador leadership teams across the field, supporting them to step fully into leadership, strengthen duplication, and build sustainable, thriving businesses through the Success Plan. Sitting at the intersection of real field experience and HQ strategy, you’ll be a powerful voice for our Ambassador leaders – translating vision into action, listening deeply to what the field truly needs, and bringing fresh, innovative thinking that keeps Tropic ahead of the industry.

Through coaching, mentoring, training, and innovation, you’ll play a pivotal role in shaping the future of leadership within our Ambassador community, and in turn, the future growth of Tropic itself.

• Support and develop mid-level leaders as they progress through the Success Plan.
• Run 1:1 coaching, small-group mentoring, and matched training sessions tailored to where leaders are now, not where HQ assumes they are.
• Help leaders move from doing to leading: building confidence in duplication, communication and team development.
• Identify potential in the field early and guide leaders through the next stage of their journey.
• Drive promotions through the Success Plan by breaking down what “good” looks like at each stage.
• Help leaders build consistent, repeatable habits and remove complexity and overwhelm.
• Partner with leaders to create clear, achievable progression plans for themselves and their teams.
• Celebrate progress, not just outcomes – reinforcing belief and momentum at every stage.
• Design and deliver practical, inspiring training that leaders can immediately apply with their teams.
• Run matched training programmes for specific leadership levels or challenges.
• Balance structure with warmth – bringing clarity, confidence and consistency without diluting the Tropic culture.
• Ensure training is product-led, people-led and commercially relevant.
• Bring innovative thinking to how we develop leaders in direct selling.
• Stay ahead of industry trends in social selling and product-led growth.
• Continually evolve our approach to training, tools and leader support, ensuring Tropic remains a leader within the sector.
• Act as a trusted bridge between HQ and the field, ensuring insights flow both ways.
• Spot patterns early: what’s working, what’s stalling, where leaders need more support.
• Feed real-world insight into training, communications and leadership programmes.

• Proven experience in direct sales / social selling / network marketing, with success in the field.
• A strong understanding of how leaders progress through success plans and what blocks them at mid-levels.
• Experience working effectively with both field leaders and corporate teams.
• Exceptional coach and mentor, able to develop people, not create dependency.
• Confident facilitator who can lead 1:1s, small groups and larger training sessions.
• Commercially minded, with a deep understanding of how behaviour drives growth.
• Innovative, curious and willing to challenge “how it’s always been done”.
• Purpose-led, values-driven and people-first.
• Warm, credible and grounded and trusted by the field.
• Passionate about product, community and doing business the right way.

• Employment Type: This role is offered full-time.
• Field role that requires bespoke hours and weekends.
• Location: Tropic HQ is a short walk from Beddington Lane Tram stop, with direct links to East Croydon and Wimbledon.
• Hybrid Working: Hybrid / field-based role with regular travel to support leaders in-person.
• Salary: Starting from £60,000.
• Benefits: Hybrid working, up to 33 days’ holiday, enhanced family leave, private medical insurance, Medicash plan, life insurance (all available after a qualifying period).
• EAP through the Wisdom App, generous product allowance and 50% discount for family and friends, access to retailer discounts, Cycle to Work and Electric Car schemes, free breakfast bar, dog-friendly HQ with a chill zone and pool table, on-site parking, regular social events, and plenty of well-being treats throughout the year.
• Start Date: Immediate.

About Tropic: Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills. She sold out on her first day, and the incredible response made her realise she had started something quite special. We still sell that iconic body scrub, and it sits alongside an extensive range of award-winning skincare and beauty products that have made us one of the UK’s fastest-growing beauty businesses. Our brand is certified vegan, cruelty-free and CarbonNeutral®, and our infinite purpose is to create a healthier, greener, more empowered world. And that’s where you come in! We’re looking for creative and ambitious people who share our vision and get excited about beauty that’s both innovative and sustainable. If you’re passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit. Apply now if you’re ready to join a vibrant team who believes beauty knows no bounds!

Tropic’s Commitment to Equal Opportunities: Our team is as diverse as it is talented because at Tropic, we go the extra mile to cultivate a culture of respect and belonging. We value every candidate, respect protected characteristics and never discriminate. We also provide reasonable accommodations for applicants with disabilities at every stage of the hiring process, so if this is something you need, please let our recruitment team know at the earliest opportunity! Ultimately, the most important thing for us is hiring the best person for the job, so we focus on skills, experience, and qualifications to ensure our process is fair and that our candidates always have a great experience with Tropic.