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- Tasks: Serve food and drinks, ensure guest satisfaction, and maintain a clean dining environment.
- Company: Join Shell Bay Club, where exceptional service meets unparalleled amenities in a vibrant community.
- Benefits: Earn competitive pay starting at $25/hour plus tips, with flexible scheduling options.
- Why this job: Be part of a dynamic team that values teamwork, integrity, and delivering extraordinary experiences.
- Qualifications: 1-2 years of food service experience; must be dependable and possess strong communication skills.
- Other info: Ideal for those who thrive in fast-paced environments and enjoy working weekends and holidays.
OUR CULTURE - here at Shell Bay, what sets us apart is the combination of unparalleled amenities and superior authentic service to delight the most sophisticated members and their guests. Shell Bay is focused on staying fresh and relevant while offering our members the very best in class. We can only accomplish this mission with our greatest asset, our employees. If you think you have the passion and drive to become a member of our team, we are looking for you.
CLUB PRINCIPLES
- Extraordinary experiences delivered by a superior staff.
- Honesty, Integrity and Respect
- Positive Attitude and Friendly Demeanor
- Pride of Work Product and the Organization
- Teamwork and Cooperation
- Dedicated Work Ethic and Knowledge of Job Requirements
- Consistent Delivery of Excellent Products and Services
- Courtesy and Professional Conduct
- Excellent Communication Skills
- Follow Through on Promises
JOB DESCRIPTION
Our mission is to ensure the club members find themselves on an exceptional lifestyle enjoyment journey through their favourite sport activities combined with endless hand crafted food and beverage offerings and personalised service excellence. Our commitment to everything we do inspires us to guarantee a home of the ultimate hospitality extended to members and their guests through our bespoke service culture and curated programming.
Ideal candidates have flexible schedules with availability to work weekends and holidays, as needed. This includes competitive compensation starting at $25.00 per hour plus tips.
Our team has made a conscious effort to ensure strong protocols are in place to keep you and our patrons safe, so you can focus on the customer experience, camaraderie, and dining room management.
Responsibilities
- Maintain a professional appearance at all times
- Provide prompt and efficient customer service
- Display knowledge of the F&B menus
- Follow steps of service and maintain high service standards as per provided training
- Take food and/or drink orders and use POS system to input orders
- Serve beverages and food dishes to guests in an accurate and timely manner
- Adhering to sanitation, safety and alcohol beverage control policies including confirming legal drinking age and discontinuing service to intoxicated guests
- Checks back to ensure guest(s) satisfaction; replenishes items as necessary and/or requested at comfort stations
- Suggests and serves dessert, coffee and other items as applicable and/or necessary
- Handles all cash and/or credit cards for payment following all standard operating procedures
- Keeps tables, dining room and workstation(s) sanitized and organized
- Listen and respond to guest complaints
- Performs clean-up and closing procedures as assigned by manager
- Perform all other duties assigned by supervisor or manager
Education and Experience Requirements
- 1-2 years of food service experience
- Minimum education: High School (or equivalent) Diploma
- A thorough understanding of fine and casual dining
- Must be of legal age to serve liquor according to state law
- Possesses excellent customer service skills
- Must be dependable
- Must be able to work in a fast-paced environment
- Must have strong communication and interpersonal skills
- Must be able to work in a team environment
Working Conditions
- Physical activity including long periods (6-8 hours) of standing, walking, bending, and scooping
- The employee will be required regularly to reach with arms and hands
- The employee occasionally will be required to lift up to 30lbs.
- Use of sight, reading, wrist movement to serve meals and beverages, operate food service equipment and clean food service areas
- Specific vision abilities include close, distance, color, and peripheral vision, and depth perception
- Noise level is moderately quiet
- Work extended hours during golf and holiday season.
- Work weekends and holidays
About Shell Bay Club: Brought to life by Auberge Resorts Collection, at Shell Bay Club every moment is thoughtful and every need is anticipated, with careful attention to detail and service tailored especially for every single club member and their guest. With sport and wellness offerings conceptualised by world-renowned experts, Shell Bay is a playground for peak performance and boundless potential. Where every detail has been considered, from design to delivery, service to sustainability. To enhance interactions, spark inspiration and cultivate a sense of true belonging. We exist to provide a place where sports, connection and community can come to life. We know that ultimately it’s people that make a place great. Our role is to provide the right combination of bespoke areas and enjoyment.
Server (FT) employer: Troon International
Contact Detail:
Troon International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Server (FT)
✨Tip Number 1
Familiarise yourself with Shell Bay's unique culture and values. Understanding their commitment to exceptional service and teamwork will help you align your approach during interviews and interactions.
✨Tip Number 2
Demonstrate your customer service skills in real-time. If you have the opportunity, visit Shell Bay as a guest and observe the service style. This will give you insights to discuss during your application process.
✨Tip Number 3
Prepare to showcase your flexibility and availability. Since the role requires working weekends and holidays, be ready to discuss your schedule and how you can meet their needs.
✨Tip Number 4
Highlight your experience in fast-paced environments. Share specific examples of how you've successfully managed busy service periods, as this is crucial for the Server position at Shell Bay.
We think you need these skills to ace Server (FT)
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Shell Bay's culture and values. Highlight how your personal values align with their principles of honesty, integrity, and teamwork in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in food service. Emphasise any previous roles where you demonstrated excellent customer service skills and teamwork, as these are crucial for the Server position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific experiences that demonstrate your ability to provide exceptional service and handle fast-paced environments.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Troon International
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service, be prepared to share specific examples of how you've provided outstanding service in previous jobs. Highlight your ability to handle complaints and ensure guest satisfaction.
✨Demonstrate Teamwork and Cooperation
Shell Bay values teamwork highly. Be ready to discuss experiences where you worked effectively within a team, showcasing your ability to collaborate and support your colleagues in a fast-paced environment.
✨Familiarise Yourself with the Menu
Knowledge of food and beverage offerings is crucial for this position. Before the interview, take some time to research common menu items in fine dining and casual settings, and be prepared to discuss them confidently.
✨Exude a Positive Attitude
A friendly demeanour is essential for this role. During the interview, maintain a positive attitude, smile, and engage with the interviewer. This will reflect your suitability for a position that requires a welcoming presence.
