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- Tasks: Manage service experiences and support ISP partners with queries and escalations.
- Company: Leading telecommunications provider in Kings Hill, England.
- Benefits: Dynamic work environment with opportunities for service improvement.
- Other info: Fast-paced role with the chance to manage multiple priorities.
- Why this job: Be the go-to person for service excellence and make a real difference.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
A telecommunications provider is seeking a Service Executive in Kings Hill, England to manage day-to-day service experiences for ISP partners. This full-time office-based role involves acting as the main contact for service queries, supporting service reviews, and handling escalations.
Ideal candidates will have:
- Customer service experience
- Strong communication skills
- The ability to manage multiple priorities
The role offers a dynamic work environment with opportunities for service improvement.
Wholesale Service Lead: SLA & Escalation (On-site) employer: Trooli
Contact Detail:
Trooli Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wholesale Service Lead: SLA & Escalation (On-site)
✨Tip Number 1
Network like a pro! Reach out to people in the telecommunications industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to service management and escalation handling. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your customer service experience during interviews. Use specific examples that highlight your communication skills and ability to juggle multiple priorities. This will demonstrate you're the perfect fit for the dynamic environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Wholesale Service Lead: SLA & Escalation (On-site)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you've managed service queries or escalations in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Wholesale Service Lead role. Share specific experiences that demonstrate your ability to handle multiple priorities and improve service.
Showcase Your Problem-Solving Skills: In your application, mention instances where you've successfully resolved issues or improved processes. We love candidates who can think on their feet and come up with innovative solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Trooli
✨Know the Company Inside Out
Before your interview, make sure you research the telecommunications provider thoroughly. Understand their services, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Service Scenarios
Since the role involves managing service queries and escalations, think of specific examples from your past experience where you've successfully handled similar situations. Be ready to discuss how you prioritised tasks and resolved issues, as this will demonstrate your problem-solving skills.
✨Showcase Your Communication Skills
Strong communication is key for this position. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer about their service processes, which can highlight your proactive approach and engagement.
✨Emphasise Your Adaptability
The dynamic work environment means you'll need to juggle multiple priorities. Be prepared to discuss how you've adapted to changing circumstances in previous roles. Sharing examples of how you managed competing demands will illustrate your ability to thrive in a fast-paced setting.