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- Tasks: Support ISP partners by managing day-to-day service experiences and resolving queries.
- Company: Join Trooli, a dynamic telecommunications company focused on customer service excellence.
- Benefits: Competitive pay based on skills, full-time hours, and a supportive work environment.
- Other info: Inclusive workplace with opportunities for growth in the telecoms industry.
- Why this job: Be the key contact for partners and enhance your communication and organisational skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Service Executive will support the Wholesale team by managing the day-to-day service experience for a portfolio of ISP partners. This role is key to ensuring strong customer relationships, effective communication, and the delivery of service in line with agreed SLAs.
Working closely with Service Managers and internal teams across Operations, Finance, and Commercial, the Service Executive will help monitor performance, manage escalations, and support continuous service improvement. This is a full-time, office-based role located at our Kings Hill office.
Key Responsibilities
- Act as the main point of contact for day-to-day service queries for a portfolio of Wholesale partners
- Support Service Managers with service reviews, reporting, and partner communications
- Monitor SLA performance and service metrics, identifying risks or recurring issues
- Own and manage service escalations through to resolution
- Prepare and maintain service reports, statistics, and documentation
- Work closely with internal teams to ensure issues are resolved efficiently
- Maintain accurate records and ensure contractual obligations are met
Experience Required
- Experience in a customer service, service support, or account support role
- Strong communication skills, both written and verbal
- Ability to manage multiple priorities in a fast-paced environment
- Confident using Microsoft Office, particularly Excel
- Strong organisational skills and attention to detail
- Experience within telecoms, broadband, or a technical service environment
- Understanding of wholesale services, SLAs, or KPIs
- Experience handling escalations or service performance issues
- Knowledge of FTTP, Ethernet, or connectivity services
Diversity and Inclusion
At Trooli, we are committed to creating an inclusive environment where everyone feels valued and respected. We welcome applications from all backgrounds and are proud to be an equal opportunities employer.
Seniority level: Entry level
Employment type: Full-time
Job function: Customer Service
Industries: Telecommunications
Service Executive employer: Trooli
Contact Detail:
Trooli Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Executive
✨Tip Number 1
Network like a pro! Reach out to people in the telecoms industry, especially those who work at Trooli. A friendly chat can open doors and give you insider info about the company culture and what they really value in a Service Executive.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of SLAs and KPIs. We want to see that you understand the metrics that matter in this role. Bring examples from your past experiences where you've successfully managed service issues or escalations.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when discussing your experiences. Remember, as a Service Executive, you'll need to communicate effectively with both partners and internal teams, so let that shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Trooli team. Good luck!
We think you need these skills to ace Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Service Executive role. Highlight your experience in customer service and any relevant skills, like managing escalations or working with SLAs. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with what we’re looking for. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Be clear, concise, and engaging. We want to see your personality come through while keeping it professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Trooli
✨Know Your Stuff
Make sure you understand the basics of wholesale services, SLAs, and KPIs. Brush up on your knowledge of FTTP, Ethernet, and connectivity services. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. Prepare examples from your past experiences where you effectively managed customer queries or escalations. This will demonstrate your ability to handle the day-to-day service experience.
✨Be Organised
With multiple priorities in a fast-paced environment, organisation is crucial. Bring a notebook or digital device to jot down important points during the interview. You can also prepare a list of questions about the role and the team to show your proactive approach.
✨Demonstrate Problem-Solving Skills
Think of specific instances where you've successfully resolved issues or improved service delivery. Be ready to discuss how you monitor performance and manage escalations. This will highlight your ability to contribute to continuous service improvement.