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- Tasks: Manage service experiences and support ISP partners with queries and escalations.
- Company: Leading telecommunications provider in Kings Hill, England.
- Benefits: Dynamic work environment with opportunities for service improvement.
- Why this job: Be the go-to person for service excellence and make a real difference.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Great chance to develop your career in a fast-paced industry.
The predicted salary is between 30000 - 42000 £ per year.
A telecommunications provider is seeking a Service Executive in Kings Hill, England to manage day-to-day service experiences for ISP partners. This full-time office-based role involves acting as the main contact for service queries, supporting service reviews, and handling escalations.
Ideal candidates will have:
- Customer service experience
- Strong communication skills
- The ability to manage multiple priorities
The role offers a dynamic work environment with opportunities for service improvement.
Wholesale Service Lead: SLA & Escalation (On-site) in Kings Hill employer: Trooli
Contact Detail:
Trooli Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wholesale Service Lead: SLA & Escalation (On-site) in Kings Hill
✨Tip Number 1
Network like a pro! Reach out to current employees in the telecommunications sector on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to service management and escalation handling. We can role-play with a friend or use online resources to boost our confidence.
✨Tip Number 3
Showcase your customer service experience during interviews. We should have specific examples ready that highlight our communication skills and ability to juggle multiple priorities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we can keep track of our progress easily.
We think you need these skills to ace Wholesale Service Lead: SLA & Escalation (On-site) in Kings Hill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how your background aligns with the role of Service Executive, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for managing service experiences and handling escalations. We love seeing your personality come through, so keep it engaging and professional.
Showcase Your Multi-tasking Skills: In this role, juggling multiple priorities is key. When writing your application, give us examples of how you've successfully managed various tasks at once. This will show us you can thrive in our dynamic work environment!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Trooli
✨Know the Company Inside Out
Before your interview, make sure you research the telecommunications provider thoroughly. Understand their services, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Service Scenarios
Since the role involves managing service queries and escalations, think of specific examples from your past experience where you've successfully handled similar situations. Be ready to discuss how you prioritised tasks and resolved issues, as this will demonstrate your problem-solving skills.
✨Showcase Your Communication Skills
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer about their service processes, which can highlight your proactive approach and eagerness to engage.
✨Demonstrate Your Adaptability
The job description mentions a dynamic work environment, so be prepared to discuss how you've adapted to changes in previous roles. Share examples that illustrate your ability to manage multiple priorities and remain effective under pressure, as this will resonate well with what they’re looking for.
