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- Tasks: Support ISP partners by managing service queries and ensuring smooth operations.
- Company: Join Trooli, a forward-thinking telecom company in Kings Hill.
- Benefits: Competitive pay based on skills, with opportunities for growth and development.
- Why this job: Be the key contact for partners and enhance customer relationships in a dynamic environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Embrace diversity and inclusion in a supportive workplace.
The predicted salary is between 30000 - 42000 £ per year.
The Service Executive will support the Wholesale team by managing the day-to-day service experience for a portfolio of ISP partners. This role is key to ensuring strong customer relationships, effective communication, and the delivery of service in line with agreed SLAs.
Working closely with Service Managers and internal teams across Operations, Finance, and Commercial, the Service Executive will help monitor performance, manage escalations, and support continuous service improvement. This is a full-time, office-based role located at our Kings Hill office.
Key Responsibilities
- Act as the main point of contact for day-to-day service queries for a portfolio of Wholesale partners
- Support Service Managers with service reviews, reporting, and partner communications
- Monitor SLA performance and service metrics, identifying risks or recurring issues
- Own and manage service escalations through to resolution
- Prepare and maintain service reports, statistics, and documentation
- Work closely with internal teams to ensure issues are resolved efficiently
- Maintain accurate records and ensure contractual obligations are met
Experience Required
- Experience in a customer service, service support, or account support role
- Strong communication skills, both written and verbal
- Ability to manage multiple priorities in a fast-paced environment
- Confident using Microsoft Office, particularly Excel
- Strong organisational skills and attention to detail
- Experience within telecoms, broadband, or a technical service environment
- Understanding of wholesale services, SLAs, or KPIs
- Experience handling escalations or service performance issues
- Knowledge of FTTP, Ethernet, or connectivity services
Diversity and Inclusion
At Trooli, we are committed to creating an inclusive environment where everyone feels valued and respected. We welcome applications from all backgrounds and are proud to be an equal opportunities employer.
Seniority level: Entry level
Employment type: Full-time
Job function: Customer Service
Industries: Telecommunications
Service Executive in Kings Hill employer: Trooli
Contact Detail:
Trooli Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Executive in Kings Hill
✨Tip Number 1
Network like a pro! Reach out to people in the telecoms industry, especially those who work at Trooli. A friendly chat can open doors and give you insider info about the company culture and what they really value in a Service Executive.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of SLAs and KPIs. We want to see that you understand the metrics that matter in this role. Practise explaining how you've handled service escalations or improved customer experiences in the past.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple priorities in a fast-paced environment. We love candidates who can juggle tasks while keeping everything on track, so be ready to share your strategies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the Trooli team. Let’s get you started on this exciting journey!
We think you need these skills to ace Service Executive in Kings Hill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Service Executive role. Highlight your experience in customer service and any relevant skills, like managing escalations or working with SLAs. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with what we’re looking for. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Be clear, concise, and engaging. We want to see your personality come through while still being professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Trooli
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Service Executive. Familiarise yourself with SLAs, KPIs, and the telecoms industry. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've effectively communicated with customers or partners in the past. Think about times when you resolved issues or managed escalations, and be ready to share those stories.
✨Demonstrate Your Organisational Skills
The job requires managing multiple priorities, so come prepared with examples of how you've successfully juggled tasks in a fast-paced environment. Highlight your attention to detail and how you keep track of service metrics or reports.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what challenges the team is currently facing. This shows your enthusiasm and helps you gauge if the company is the right fit for you.