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- Tasks: Join our team to tackle complex technical issues and support IT systems.
- Company: Trooli is an innovative company focused on excellence and collaboration.
- Benefits: Enjoy competitive salaries, comprehensive benefits, and professional development opportunities.
- Why this job: Make a significant impact in a dynamic environment with a forward-thinking team.
- Qualifications: Experience in 3rd line support, Linux, Azure, and strong communication skills required.
- Other info: We welcome applicants needing adjustments to ensure inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
We are searching for a 3rd Line Engineer who can join our dynamic technical services team within Trooli to handle the complex and critical technical issues escalated from our 1st and 2nd line support engineers. The role is vital for maintaining the integrity and reliability of our network and services.
The role will cover all aspects of the internal IT systems from desktop and server support through to cloud and data centre management. More specifically, day to day you will be:
- Configuring and installing hardware in both office and data centre environments
- Provisioning new network services and deploying software applications
- Ensuring seamless integration and performance of networking components
- Acting as an escalation point for complex technical issues and projects
- Maintaining and optimising ESXi infrastructure and VMware environments
- Leading and participating in software and hardware deployment projects
Skills and experience:
- Previous experience in a similar 3rd line support engineer role
- Extensive hands-on experience with Linux operating systems
- Proficiency in Microsoft desktop and server operating systems
- Strong knowledge of Azure/Office 365, MDM solutions, and VMware ESXi/vSphere
- Experience with MSSQL, MySQL, and PostgreSQL databases
- Proven ability to manage time effectively and handle multiple tasks simultaneously
- Direct experience or significant involvement in software and hardware deployment projects
- Excellent communication and interpersonal skills
Qualifications:
- Bachelor's degree in computer science, Information Technology or a related field
- ITIL Foundation Certificate is desirable
- VMware Certified Professional (VCP) is desirable
At Trooli, we are passionate about innovation and excellence. We offer a dynamic work environment where you can make a significant impact on our growth and services. You’ll be joining a forward-thinking team that values collaboration and a can-do attitude. We also offer competitive salaries, comprehensive benefits, and opportunities for professional development.
At Trooli we work hard to create an inclusive, collaborative, and rewarding environment where you are encouraged to make a difference and achieve great things.
3rd Line Engineer employer: Trooli Ltd
Contact Detail:
Trooli Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Linux operating systems and VMware ESXi. Having hands-on experience or even personal projects showcasing your skills can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of Trooli on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and the technical challenges they face, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your experience with complex technical issues and how you've resolved them in the past. Be ready to share specific examples that demonstrate your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Showcase your communication and interpersonal skills during any interactions with the recruitment team. Since the role involves acting as an escalation point, demonstrating your ability to communicate effectively with both technical and non-technical stakeholders is crucial.
We think you need these skills to ace 3rd Line Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience relevant to the 3rd Line Engineer role. Focus on your hands-on experience with Linux, Microsoft operating systems, and any cloud services like Azure or Office 365.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and innovation. Mention specific projects where you acted as an escalation point for complex issues, showcasing your problem-solving skills.
Highlight Relevant Qualifications: If you have an ITIL Foundation Certificate or VMware Certified Professional (VCP) certification, make sure to mention these in your application. They are desirable qualifications for this role.
Showcase Communication Skills: Since excellent communication and interpersonal skills are essential for this position, provide examples in your application of how you've effectively communicated technical information to non-technical stakeholders.
How to prepare for a job interview at Trooli Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with Linux, Microsoft operating systems, and cloud services like Azure and Office 365. Highlight specific projects where you successfully resolved complex technical issues.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your troubleshooting skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers and illustrate how you've effectively handled escalated issues in the past.
✨Communicate Clearly and Confidently
Strong communication skills are essential for a 3rd Line Engineer. Practice explaining technical concepts in simple terms, as you may need to liaise with non-technical team members or clients.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about Trooli's technical environment, team dynamics, and future projects. This demonstrates your enthusiasm and helps you assess if the company is the right fit for you.
