At a Glance
- Tasks: Own complex AWS incidents, troubleshoot deeply, and automate tasks with code.
- Company: Established enterprise software business with a global reach.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Work in a supportive culture that values ownership and innovation.
- Why this job: Join a dynamic team, solve real problems, and engage directly with customers.
- Qualifications: 2-3 years of AWS experience, coding skills, and strong customer service instincts.
The predicted salary is between 45000 - 55000 £ per year.
We're seeking a Support Engineer to join a well-established enterprise software business with a global customer base, building out a 24x7 follow-the-sun support function for a suite of cloud-hosted enterprise products. This role sits at the intersection of cloud engineering, deep troubleshooting, and direct customer engagement — and suits an AWS practitioner who can solve hard problems from first principles, write code when it's needed, and talk to customers.
In this role, you'll join a team of around nine engineers supporting mission-critical platforms used by mining sites that run around the clock. You'll own complex incidents end-to-end, work alongside a 200+ developer base in Brisbane, and help shape how support is delivered as the business continues its shift from desktop to SaaS.
Your day-to-day will include:
- Owning the technical resolution of high-priority AWS and on-premise incidents end-to-end
- Troubleshooting from first principles — logs, metrics, traces, and system behaviour, not surface-level fixes
- Navigating AWS at depth (EC2, RDS, Lambda, networking, storage) — well beyond start/stop and clicking buttons
- Reading and writing code (PowerShell, Python, Bash) to automate operational tasks and solve recurring problems
- Contributing to Infrastructure as Code, including making minor changes directly rather than punting them to the project team
- Working closely with developers on new releases, regressions, and product issues
- Troubleshooting Windows Server / IIS environments where the issue isn't AWS or the application
- Acting as the front line for customers — clear communication, empathy, and ownership during incidents
- Capturing root causes, runbooks, and post-incident learnings to lift the whole team
About You: You're an experienced AWS practitioner with a builder mindset. You're comfortable writing code to solve problems — not at developer depth, but enough to work alongside devs, write a Lambda, or debug a PowerShell script. You can hold your own on a customer call and explain technical issues clearly under pressure.
Ideally, you'll bring:
- 2–3+ years' hands-on experience managing and supporting AWS environments
- Strong AWS engineering foundation — Infrastructure as Code, service-level fluency, real troubleshooting (not GUI-driven)
- Genuine coding ability — PowerShell, Python, Bash or similar; able to read, write, and debug
- Windows Server troubleshooting experience (Linux troubleshooting is a fair substitute)
- Strong customer service instincts — empathetic, articulate, professional on the phone
- Spanish or Portuguese language skills (this is a real requirement, not a nice-to-have, given the customer base)
- Comfort working in an agile environment alongside a large global development team
This is a hybrid role — 3 days a week in the Wood Lane office in London. You'll report to a Team Leader based in Brisbane and work as part of a globally distributed support team. The engineering culture is "you build it, you run it" — ownership without blame, room to try things and fail, and a deliberately flat approach to expertise.
If you're seeking a role where you can do real engineering work inside a support function — owning problems, writing code, and working directly with customers — this position offers both technical depth and customer-facing visibility.
DevOps Engineer in England employer: Troocoo
Join a dynamic enterprise software business that values innovation and collaboration, where as a DevOps Engineer, you'll be part of a supportive team dedicated to delivering exceptional customer service. With a strong emphasis on employee growth, you'll have the opportunity to work alongside a large global development team in a hybrid role, fostering a culture of ownership and continuous learning. Located in the vibrant Wood Lane office in London, this position offers a unique blend of technical challenges and customer engagement, making it an ideal environment for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land DevOps Engineer in England
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and the company culture. This can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common DevOps scenarios. Think about how you'd troubleshoot AWS incidents or automate tasks with code. We want you to show off your skills and problem-solving mindset!
✨Tip Number 3
Don’t forget to showcase your customer service skills! Be ready to discuss how you've handled tough situations with clients in the past. Clear communication and empathy are key in this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team. Let’s get you that interview!
We think you need these skills to ace DevOps Engineer in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your AWS experience, coding abilities, and any customer service roles you've had. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your problem-solving skills and experience with cloud environments.
Show Off Your Technical Skills:In your application, be sure to include specific examples of your technical expertise. Whether it's troubleshooting AWS incidents or writing scripts in PowerShell or Python, we want to know how you've tackled challenges in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Troocoo
✨Know Your AWS Inside Out
Make sure you brush up on your AWS knowledge, especially the services mentioned in the job description like EC2, RDS, and Lambda. Be prepared to discuss how you've used these services in past roles and be ready to troubleshoot hypothetical scenarios during the interview.
✨Show Off Your Coding Skills
Since coding is a key part of this role, practice writing scripts in PowerShell, Python, or Bash. Bring examples of your work to the interview, and be ready to explain your thought process when solving problems with code. They’ll want to see that you can think critically and automate tasks effectively.
✨Communicate Clearly and Confidently
As this role involves direct customer engagement, practice articulating technical concepts in a clear and empathetic manner. You might be asked to explain a complex issue to a non-technical person, so demonstrate your ability to simplify jargon and maintain professionalism under pressure.
✨Prepare for Real-World Troubleshooting
Expect to tackle real-world troubleshooting scenarios during your interview. Brush up on your problem-solving skills by reviewing logs, metrics, and traces. Think about how you would approach diagnosing issues from first principles, as this will showcase your analytical abilities and hands-on experience.
