At a Glance
- Tasks: Welcome guests and manage bookings for a seamless spa experience.
- Company: Join the Crowne Plaza Marlow, a stylish lakeside hotel.
- Benefits: Enjoy discounts on food, travel, and access to wellness support.
- Other info: Flexible hours and great opportunities for career growth await you.
- Why this job: Be the friendly face that creates memorable spa journeys for guests.
- Qualifications: Customer service skills and a passion for wellness are key.
The predicted salary is between 20000 - 25000 £ per year.
We are looking for a warm, professional, and highly organised Spa Receptionist to join our team. As the first point of contact for our guests, you will play a vital role in creating a welcoming and seamless spa journey from arrival through to departure.
Responsibilities
- Welcoming guests to the spa with a friendly and professional approach
- Managing bookings, appointments, and enquiries efficiently
- Handling payments, spa retail sales, and daily till reconciliation
- Supporting therapists with schedule coordination
- Maintaining a clean, calm, and organised reception area
- Promoting spa treatments, products, and relevant offers
- Ensuring exceptional guest service at all times
Qualifications
- Previous experience in a receptionist, spa, or hospitality role preferred
- Excellent communication and customer service skills
- Strong organisational and multitasking ability
- Confident using booking systems and handling payments
- Passion for wellness, guest experience, and attention to detail
- Flexible approach to working hours, including weekends and holidays
Company Overview
Crowne Plaza Marlow is a contemporary 4-star lakeside hotel offering stylish bedrooms, the AA Rosette Glaze Restaurant, Aqua Bar & Conservatory, and the Quad Wellness & Spa with pool, gym, and treatment facilities. The hotel also features extensive meetings and events facilities for up to 450 delegates and is conveniently located near the M4, M40, and Heathrow, with easy access to Marlow, Windsor, and the Thames Valley area.
Benefits
- Food & Beverage Discounts: Enjoy mouthwatering discounts at our restaurants and bars.
- Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts at our hotels and across the IHG portfolio. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
- Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs.
Spa Receptionist - Slough employer: Troo Hospitality
At Crowne Plaza Marlow, we pride ourselves on fostering a warm and inclusive work environment where our Spa Receptionists are not just employees but vital contributors to our guests' memorable experiences. With exceptional benefits like food and beverage discounts, exclusive travel rates, and a dedicated Employee Assistance Programme, we ensure that our team members feel valued and supported in their personal and professional growth. Join us in a stunning lakeside location, where your passion for wellness and guest service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist - Slough
✨Tip Number 1
First impressions matter, so when you walk into that interview, bring your warm and friendly vibe! Greet everyone with a smile and show them you’re genuinely excited about the opportunity to be their Spa Receptionist.
✨Tip Number 2
Be ready to chat about your previous experience in hospitality or as a receptionist. We want to hear how you’ve handled bookings and customer queries before, so have some examples up your sleeve to showcase your skills!
✨Tip Number 3
Show off your organisational skills during the interview. Maybe share a time when you juggled multiple tasks like managing appointments and handling payments. This will prove you can keep things running smoothly at our spa!
✨Tip Number 4
Don’t forget to ask questions! Show us you’re interested in the role by asking about the team, the spa treatments, or even the wellness philosophy. And remember, you can apply directly through our website for a smoother process!
We think you need these skills to ace Spa Receptionist - Slough
Some tips for your application 🫡
Show Your Warmth:As a Spa Receptionist, your friendly and professional approach is key. Make sure to convey your warm personality in your application – let us see how you can create a welcoming atmosphere right from the start!
Highlight Relevant Experience:If you've got previous experience in a receptionist, spa, or hospitality role, shout about it! We want to know how your skills can contribute to our team and enhance our guests' experiences.
Be Organised:Since you'll be managing bookings and appointments, show us your organisational skills in your application. A well-structured CV and cover letter will demonstrate your ability to multitask and keep things running smoothly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Crowne Plaza Marlow!
How to prepare for a job interview at Troo Hospitality
✨Know the Spa Inside Out
Before your interview, take some time to familiarise yourself with the spa's services and treatments. This will not only help you answer questions confidently but also show your genuine interest in the role and the guest experience.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a guest. This will demonstrate your ability to create a welcoming atmosphere.
✨Practice Your Organisational Skills
As a Spa Receptionist, you'll need to juggle multiple tasks. Be ready to discuss how you manage your time and prioritise tasks effectively. You might even want to bring a planner or a mock schedule to illustrate your organisational skills.
✨Dress the Part
First impressions matter! Dress professionally and in a way that reflects the spa's atmosphere. A polished appearance will convey your seriousness about the role and your understanding of the spa environment.
