Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle guest reservations and provide excellent service via phone, email, and online systems.
- Company: Join the Mercure Oxford Eastgate Hotel team in a vibrant environment.
- Benefits: Competitive pay, flexible hours, and opportunities for career growth.
- Why this job: Be the first point of contact for guests and create memorable experiences.
- Qualifications: Strong communication skills and attention to detail; experience preferred but not essential.
- Other info: Dynamic role with a supportive team atmosphere and flexible weekend availability.
The predicted salary is between 20000 - 25000 £ per year.
We are seeking a friendly, organised, and detail-oriented Reservations Agent to join our team. You will be responsible for handling room reservations and ensuring guests receive accurate information and excellent service from their first point of contact.
- Handle guest reservations via phone, email, and online systems
- Accurately enter, modify, and cancel bookings in the property management system
- Provide information on room types, rates, packages, and hotel services
- Maximise revenue through upselling and promoting special offers
- Respond promptly to guest enquiries and special requests
- Liaise with Front Office, Sales, and Housekeeping to ensure smooth operations
- Maintain accurate records and follow hotel policies and procedures
- Support with billing for corporate and group rooms
Requirements:
- Previous experience in hotel reservations or front office (preferred but not essential)
- Strong communication and customer service skills
- Good attention to detail and organisational skills
- Confident using reservation systems and basic computer applications
- Ability to work well under pressure and manage multiple tasks
- Flexible availability, including weekends
Reservations Agent - Mercure Oxford Eastgate Hotel - Oxford, Oxfordshire employer: Troo Hospitality
Contact Detail:
Troo Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent - Mercure Oxford Eastgate Hotel - Oxford, Oxfordshire
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hotel industry. A friendly chat can lead to insider info about job openings that aren’t advertised yet.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from the hotel, be ready to share why you’d be a great fit for the Reservations Agent role. Keep it friendly and concise, highlighting your customer service skills and attention to detail.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with common reservation systems and online booking platforms. If you can demonstrate your ability to navigate these tools during an interview, you’ll stand out as a candidate who’s ready to hit the ground running.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a casual chat, send a quick thank-you note. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Reservations Agent - Mercure Oxford Eastgate Hotel - Oxford, Oxfordshire
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and organised nature shine through. We want to see your personality, so don’t be afraid to add a touch of warmth and enthusiasm to your words!
Be Detail-Oriented: Make sure to double-check your application for any typos or errors. Attention to detail is key in this role, and we appreciate candidates who take the time to present a polished application.
Highlight Relevant Experience: Even if you don’t have direct experience in hotel reservations, share any customer service or organisational skills you've gained in previous roles. We love seeing how your background can contribute to our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Troo Hospitality
✨Know the Hotel Inside Out
Before your interview, make sure you research Mercure Oxford Eastgate Hotel thoroughly. Familiarise yourself with their services, room types, and any special offers they might have. This will not only show your enthusiasm for the role but also help you answer questions about how you can contribute to maximising revenue through upselling.
✨Show Off Your Communication Skills
As a Reservations Agent, strong communication is key. During the interview, practice clear and confident responses. You might even want to prepare a few examples of how you've handled guest enquiries or resolved issues in the past. This will demonstrate your customer service skills and ability to handle pressure.
✨Demonstrate Your Organisational Skills
Being detail-oriented is crucial for this role. Bring up specific instances where your organisational skills made a difference, whether it was managing multiple bookings or ensuring accurate records. You could even mention how you prioritise tasks when things get busy, which is essential in a hotel environment.
✨Be Ready for Role-Play Scenarios
Interviewers may ask you to role-play a scenario where you handle a guest reservation or a complaint. Prepare for this by thinking through common situations you might face as a Reservations Agent. Practising these scenarios can help you feel more confident and showcase your problem-solving abilities.