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- Tasks: Handle guest reservations and provide excellent service from the first contact.
- Company: Join the Mercure Oxford Eastgate Hotel team in a vibrant hospitality environment.
- Benefits: Enjoy food discounts, travel perks, and long service rewards.
- Why this job: Be part of a friendly team and make guests' experiences unforgettable.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Flexible hours and opportunities for career growth await you.
The predicted salary is between 20000 - 25000 £ per year.
We are seeking a friendly, organised, and detail-oriented Reservations Agent to join our team. You will be responsible for handling room reservations and ensuring guests receive accurate information and excellent service from their first point of contact.
- Handle guest reservations via phone, email, and online systems
- Accurately enter, modify, and cancel bookings in the property management system
- Provide information on room types, rates, packages, and hotel services
- Maximise revenue through upselling and promoting special offers
- Respond promptly to guest enquiries and special requests
- Liaise with Front Office, Sales, and Housekeeping to ensure smooth operations
- Maintain accurate records and follow hotel policies and procedures
- Support with billing for corporate and group rooms
Previous experience in hotel reservations or front office (preferred but not essential)
- Strong communication and customer service skills
- Good attention to detail and organisational skills
- Confident using reservation systems and basic computer applications
- Ability to work well under pressure and manage multiple tasks
- Flexible availability, including weekends
Food & Beverage Discounts: Enjoy mouthwatering discounts at our restaurants and bars.
Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts at our hotels and across the Accor portfolio.
Long Service Incentives: Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of TROO Hospitality and enjoy bonuses for every new recruit.
Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs.
Reservations Agent - Mercure Oxford Eastgate Hotel - Oxford, Oxfordshire employer: Troo Hospitality
Contact Detail:
Troo Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent - Mercure Oxford Eastgate Hotel - Oxford, Oxfordshire
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the Mercure Oxford Eastgate Hotel's services, room types, and special offers. This way, when you chat with potential employers, you can show off your knowledge and enthusiasm.
✨Tip Number 2
Practice your communication skills! Since you'll be handling guest reservations, it's crucial to sound friendly and professional. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Network like a pro! Connect with current employees at the hotel on LinkedIn or attend local hospitality events. Building relationships can give you insider info and even lead to job referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and any updates directly from us.
We think you need these skills to ace Reservations Agent - Mercure Oxford Eastgate Hotel - Oxford, Oxfordshire
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and organised nature shine through! We want to see your personality, so don’t be afraid to add a touch of warmth and enthusiasm to your words.
Be Detail-Oriented: As a Reservations Agent, attention to detail is key. Make sure your application is free from typos and errors. Double-check everything before hitting send – we love a candidate who takes pride in their work!
Highlight Relevant Experience: Even if you don’t have direct experience in hotel reservations, share any customer service or organisational skills you've gained. We value transferable skills, so tell us how your past roles can help you excel with us!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at Mercure Oxford Eastgate Hotel!
How to prepare for a job interview at Troo Hospitality
✨Know the Hotel Inside Out
Before your interview, make sure you research Mercure Oxford Eastgate Hotel thoroughly. Familiarise yourself with their services, room types, and any special offers they have. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Show Off Your Communication Skills
As a Reservations Agent, strong communication is key. During the interview, practice clear and friendly communication. You might even want to prepare a few examples of how you've handled guest enquiries or resolved issues in the past to demonstrate your skills.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this role. Be prepared to discuss how you ensure accuracy when entering bookings or handling guest requests. You could mention specific tools or methods you use to stay organised and avoid mistakes.
✨Be Ready for Role-Play Scenarios
Interviews for customer service roles often include role-play scenarios. Practice responding to common guest situations, like handling a booking change or upselling a room. This will help you feel more comfortable and showcase your problem-solving abilities.