At a Glance
- Tasks: Welcome guests with warmth and ensure exceptional service throughout their stay.
- Company: Join the vibrant TROO Hospitality team known for its friendly atmosphere.
- Benefits: Enjoy discounts on food, travel perks, and rewards for loyalty.
- Other info: Dynamic work environment with opportunities for personal growth and development.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Previous customer service experience and strong communication skills are preferred.
The predicted salary is between 20000 - 25000 £ per year.
We are on the hunt for an outgoing Receptionist to continue the work of our excellent Front Office team. Sound like you? You'll be brimming with the friendliness and warmth that TROO is famous for, and capable of energizing our front‑of‑house operations with your infectious enthusiasm. You'll be well‑turned out, highly‑motivated and brimming with confidence, which you'll use to go above and beyond in making each guest's experience truly special.
Responsibilities
- Welcome all guests and customers to the hotel with exceptional service, including seamless guest check‑in and check‑out processes.
- Uphold the highest standards of service throughout the guests' stay.
- Adhere to hotel and company cash and credit handling procedures, promptly reporting any discrepancies to supervisors or managers.
- Stay informed about hotel occupancy to optimise room sales.
- Seize commercial opportunities by upselling within the department.
- Ensure accurate posting of charges with supporting documentation for guest accounts.
- Handle reservations in accordance with company and brand standards.
- Contribute innovative ideas for department and hotel enhancement.
- Maintain equipment safety and adhere to company guidelines and risk assessments.
- Address customer queries or concerns with professionalism and efficiency.
- Provide support to guests with inquiries, luggage, and booking services when needed.
- Foster positive working relationships with colleagues across the department and hotel.
Qualifications
- Previous experience in a hospitality or customer service role preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and prioritise tasks in a fast‑paced environment.
- Proficiency in handling cash and credit transactions.
- Knowledge of reservation systems is advantageous.
- Commitment to delivering outstanding guest experiences.
Benefits
- Food & Beverage discounts: Enjoy mouthwatering discounts at our restaurants and bars.
- Employee discount rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts at our hotels and across the Accor portfolio. Extend the adventure to your loved ones with Friend and Family Rates.
- Long Service incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
- Refer a Friend scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of TROO Hospitality and enjoy bonuses for every new recruit.
- Employee Assistance Programme: We care about your well‑being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs.
Receptionist - Oxford employer: Troo Hospitality
TROO Hospitality is an exceptional employer that prioritises a vibrant work culture and employee well-being, making it an ideal place for those seeking a rewarding career in hospitality. Located in Oxford, our team enjoys generous benefits such as exclusive travel discounts, long service incentives, and a supportive Employee Assistance Programme, all while fostering a friendly and enthusiastic environment that empowers personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Oxford
✨Tip Number 1
Get to know the company culture! Before your interview, check out TROO's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Receptionist, you'll be the face of the hotel. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to handle any guest situation with ease.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look polished and professional for your interview, reflecting the high standards of service that TROO is known for.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Receptionist - Oxford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the friendly and warm side of you that matches our TROO vibe. Don’t be afraid to inject a bit of enthusiasm into your words!
Tailor Your Experience:Make sure to highlight any previous hospitality or customer service experience in your application. We love seeing how your past roles have prepared you for this position, so connect the dots for us!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to showcase your skills and experiences effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Troo Hospitality
✨Show Your Enthusiasm
As a Receptionist, your energy and warmth are key. Make sure to convey your enthusiasm for the role during the interview. Share examples of how you've gone above and beyond in previous customer service roles to create memorable experiences.
✨Know the Company
Familiarise yourself with TROO's values and what makes them stand out in the hospitality industry. Mention specific aspects of their service that resonate with you, and be ready to discuss how you can contribute to maintaining those high standards.
✨Demonstrate Multitasking Skills
The role requires juggling multiple tasks, so prepare to discuss how you handle busy situations. Bring up past experiences where you successfully managed several responsibilities at once, especially in fast-paced environments.
✨Prepare for Common Scenarios
Think about potential guest scenarios you might face as a Receptionist, such as handling complaints or upselling services. Practise your responses to these situations, showcasing your problem-solving skills and commitment to excellent service.
