At a Glance
- Tasks: Support hotel operations and deliver exceptional customer service to guests.
- Company: Join the Mercure Oxford Eastgate Hotel, a historic gem in Oxford.
- Benefits: Enjoy free meals, discounts, travel perks, and long service rewards.
- Other info: Dynamic team environment with opportunities for personal growth and development.
- Why this job: Be a hotel ambassador and make a real impact on guest experiences.
- Qualifications: Friendly personality, good communication skills, and a passion for hospitality.
The predicted salary is between 14.3 - 14.3 £ per hour.
Situated in the heart of the historic university city of Oxford, this beautiful 17th-century coaching-inn looks over the Examination Halls and Magdalen Tower.
At the Mercure Oxford Eastgate Hotel we are recruiting for a Hotel Duty Manager with Food and Beverage Experience to join our excellent team. This role will support with Duty Manager shifts in the hotel.
We are looking for someone with a friendly, warm personality, someone who is enthusiastic and is keen to help our guests, will be well-presented and confident, whilst understanding the heritage of our unique properties.
We want you to be focused on providing excellent customer service to all our guests and customers, delivered with passion and a smile. Our values are Loyalty, Integrity, Versatility and Excellence and we strive for all our team members to flourish in our hotels.
The Role
- To act as a hotel ambassador at all times as you will be representing the brand and the company.
- To comply with all Security and Health & Safety policies.
- Eye for detail, have the ability to maintain high standards, be receptive to training and coaching.
- To have the ability to work under supervision, be polite and helpful to both colleagues and guests, have good communication skills, be friendly, enthusiastic and willing to learn.
- To have good level of spoken and written English and the ability to communicate and interact with multi-cultural clientele.
- Possess a positive, motivated, friendly, trustworthy outlook whilst on duty.
- To act upon guest feedback to continually improve our experiences.
- To look for ways to continuously improve personal knowledge and skills and be actively involved with leaders in the creation of best practices.
- Support the General Manager with the management of the food and beverage department.
Troo Benefits
- Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
- Food & Beverage Discounts: Enjoy mouthwatering discounts at our restaurants and bars.
- Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts at our hotels and across the Accor portfolio.
- Long Service Incentives: Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
- Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of TROO Hospitality and enjoy bonuses for every new recruit.
- Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs.
Hotel Duty Manager - Oxford, Oxfordshire employer: Troo Hospitality
At Mercure Oxford Eastgate Hotel, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the historic city of Oxford. Our team members enjoy a range of benefits including free meals on duty, exclusive travel discounts, and long service incentives, all while working in a supportive environment that values loyalty, integrity, and excellence. With opportunities for personal growth and development, we encourage our staff to flourish and make a meaningful impact on our guests' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Duty Manager - Oxford, Oxfordshire
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Troo Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Troo Hospitality
Don't be shy about reaching out to Troo Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Duty Manager - Oxford, Oxfordshire
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Troo Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Troo Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
