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For Companies At a Glance
- Tasks: Manage room bookings and provide top-notch guest service in a vibrant hotel environment.
- Company: Leading hotel service provider in Oxford with a focus on exceptional guest experiences.
- Benefits: Enjoy travel discounts, wellness programs, and other exciting employee perks.
- Why this job: Join a dynamic team and enhance your customer service skills while making guests feel at home.
- Qualifications: Strong communication skills, attention to detail, and ability to thrive under pressure.
- Other info: Perfect opportunity for those looking to grow in the hospitality industry.
The predicted salary is between 22000 - 28000 £ per year.
A leading hotel service provider in Oxford is seeking a Reservations Agent to handle room bookings and ensure exceptional guest service. The role involves managing reservations via various channels, providing detailed information about hotel offerings, and coordinating with different departments.
Candidates should possess strong communication skills, attention to detail, and an ability to work under pressure.
The position offers various employee perks, including travel discounts and wellness programs.
Guest Reservations Specialist – Upsell & Service in Oxford employer: Troo Hospitality
Contact Detail:
Troo Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Reservations Specialist – Upsell & Service in Oxford
✨Tip Number 1
Make sure to research the hotel service provider before your interview. Knowing their offerings and values will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with guests, try role-playing common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your attention to detail by preparing questions for the interviewer. This not only demonstrates your interest but also highlights your ability to think critically about the role and its responsibilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Guest Reservations Specialist – Upsell & Service in Oxford
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about handling guest reservations, make sure your application highlights your strong communication skills. We want to see how you can convey information clearly and effectively, so don’t hold back!
Attention to Detail is Key: In this job, every detail matters! When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is spot on.
Tailor Your Application: Make your application stand out by tailoring it to the specific role of Guest Reservations Specialist. Mention your experience with managing reservations and providing excellent service, as that’s what we’re looking for!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Troo Hospitality
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Familiarise yourself with its offerings, services, and any unique features. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Guest Reservations Specialist, strong communication is key. Prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or provided exceptional service, and be ready to share those stories.
✨Demonstrate Attention to Detail
In this role, attention to detail is crucial. During the interview, highlight experiences where your meticulous nature made a difference. Whether it was catching an error in a booking or ensuring all guest requests were met, these examples will illustrate your fit for the position.
✨Prepare for Pressure Scenarios
Working under pressure is part of the job. Be prepared to discuss how you've handled stressful situations in the past. You might even want to practice answering situational questions that test your ability to stay calm and effective during busy periods.