At a Glance
- Tasks: Welcome guests with warmth and ensure exceptional service throughout their stay.
- Company: Join the vibrant TROO Hospitality team known for its friendly atmosphere.
- Benefits: Enjoy discounts on food, travel perks, and rewards for long service.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Previous customer service experience and strong communication skills are preferred.
The predicted salary is between 22000 - 26000 £ per year.
We are on the hunt for an outgoing Receptionist to continue the work of our excellent Front Office team. Sound like you? You'll be brimming with the friendliness and warmth that TROO is famous for, and capable of energizing our front‑of‑house operations with your infectious enthusiasm. You'll be well‑turned out, highly‑motivated and brimming with confidence, which you'll use to go above and beyond in making each guest's experience truly special.
Responsibilities
- Welcome all guests and customers to the hotel with exceptional service, including seamless guest check‑in and check‑out processes.
- Uphold the highest standards of service throughout the guests' stay.
- Adhere to hotel and company cash and credit handling procedures, promptly reporting any discrepancies to supervisors or managers.
- Stay informed about hotel occupancy to optimise room sales.
- Seize commercial opportunities by upselling within the department.
- Ensure accurate posting of charges with supporting documentation for guest accounts.
- Handle reservations in accordance with company and brand standards.
- Contribute innovative ideas for department and hotel enhancement.
- Maintain equipment safety and adhere to company guidelines and risk assessments.
- Address customer queries or concerns with professionalism and efficiency.
- Provide support to guests with inquiries, luggage, and booking services when needed.
- Foster positive working relationships with colleagues across the department and hotel.
Qualifications
- Previous experience in a hospitality or customer service role preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and prioritise tasks in a fast‑paced environment.
- Proficiency in handling cash and credit transactions.
- Knowledge of reservation systems is advantageous.
- Commitment to delivering outstanding guest experiences.
Benefits
- Food & Beverage discounts: Enjoy mouthwatering discounts at our restaurants and bars.
- Employee discount rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts at our hotels and across the Accor portfolio. Extend the adventure to your loved ones with Friend and Family Rates.
- Long Service incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
- Refer a Friend scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of TROO Hospitality and enjoy bonuses for every new recruit.
- Employee Assistance Programme: We care about your well‑being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs.
Guest Experience Ambassador - Front Desk in Oxford employer: Troo Hospitality
TROO Hospitality is an exceptional employer that prioritises a vibrant work culture and employee well-being, making it an ideal place for those passionate about delivering outstanding guest experiences. With generous benefits such as exclusive travel discounts, long service incentives, and a supportive Employee Assistance Programme, team members are encouraged to grow and thrive in their roles. Join us at our welcoming location, where your enthusiasm and commitment will be celebrated and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Ambassador - Front Desk in Oxford
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice your people skills! As a Guest Experience Ambassador, you'll need to charm guests and colleagues alike. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Prepare some thoughtful questions to ask during your interview. This shows you're engaged and eager to learn more about how you can contribute to the team. Plus, it gives you a chance to assess if the role is right for you!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. It’s a simple way to show your enthusiasm for the position and the company.
We think you need these skills to ace Guest Experience Ambassador - Front Desk in Oxford
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see that infectious enthusiasm and warmth that makes you a perfect fit for the Front Desk role. Don't be afraid to be yourself – it’s what makes you unique!
Tailor Your Application:Make sure to tailor your application to highlight your relevant experience in hospitality or customer service. Mention specific examples of how you've gone above and beyond for guests in the past. This will show us that you’re committed to delivering outstanding guest experiences.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out. Remember, first impressions count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the TROO family!
How to prepare for a job interview at Troo Hospitality
✨Show Your Enthusiasm
As a Guest Experience Ambassador, your energy is key! Make sure to convey your passion for hospitality during the interview. Share examples of how you've gone above and beyond for guests in previous roles to demonstrate your commitment to exceptional service.
✨Know the Company
Do a bit of homework on TROO Hospitality before your interview. Familiarise yourself with their values, mission, and any recent news. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Common Scenarios
Prepare for situational questions that might come up, like handling difficult guests or upselling services. Think of specific instances from your past experience where you successfully navigated these situations, as this will showcase your problem-solving skills and customer service expertise.
✨Dress to Impress
First impressions matter, especially in a front desk role. Dress smartly and professionally for your interview. This shows that you take the opportunity seriously and understand the importance of maintaining a polished appearance in the hospitality industry.
