At a Glance
- Tasks: Ensure smooth hotel operations overnight, providing exceptional guest service and maintaining financial records.
- Company: Join the elegant Mercure Aberdeen Caledonian Hotel in a vibrant city centre location.
- Benefits: Enjoy free meals on duty, competitive pay, and a supportive work environment.
- Other info: Flexible night shifts with opportunities for personal growth in a valued hospitality role.
- Why this job: Be part of a dynamic team, making a real impact on guest experiences every night.
- Qualifications: Previous hotel reception experience preferred; strong numerical and communication skills required.
The predicted salary is between 12.8 - 12.8 £ per hour.
Mercure Aberdeen Caledonian is an elegant Victorian hotel in the city centre, overlooking Union Terrace Gardens.
As a Night Auditor, you will play a vital role in ensuring the smooth and efficient operation of the hotel during the overnight period. You will be responsible for delivering exceptional guest service, maintaining accurate financial records, and ensuring the safety and security of both guests and the property throughout the night.
At TROO Hospitality, we cherish and uphold our core values of Loyalty, Integrity, Versatility, and Excellence, and we eagerly seek individuals who exemplify these values in all aspects of their work.
About the role:
- Provide a warm and professional welcome to guests during the overnight shift, delivering exceptional customer service at all times.
- Carry out the nightly audit process accurately and efficiently, ensuring all financial transactions and reports are balanced and completed correctly.
- Handle guest check-ins and check-outs, process payments, and respond promptly to guest enquiries and requests.
- Monitor the security of the hotel throughout the night, ensuring a safe environment for guests and team members.
- Prepare daily reports and maintain accurate records in line with company procedures and standards.
- Communicate effectively with other departments to ensure a seamless guest experience and smooth handover between shifts.
- Respond calmly and professionally to any issues or emergencies that may arise during the night shift.
- Maintain a clean, organised, and welcoming front desk and lobby area, reflecting our commitment to excellence.
- Demonstrate flexibility and versatility by supporting other departments when required during quieter periods of the shift.
About you:
- Previous experience in a hotel reception or Night Auditor role is preferred.
- Strong numerical and administrative skills with excellent attention to detail.
- Confident using hotel management systems and Microsoft Office applications.
- Excellent communication and interpersonal skills with a professional and friendly approach.
- Ability to work independently, remain organised, and manage responsibilities effectively during overnight shifts.
- A proactive and reliable attitude with the ability to remain calm under pressure.
- Flexibility to work nights, weekends, and public holidays as required.
- A commitment to delivering exceptional guest experiences and upholding TROO Hospitality’s values at all times.
Troo Benefits
- Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
Night Auditor - Aberdeen, Aberdeenshire employer: Troo Hospitality
At TROO Hospitality, we pride ourselves on fostering a supportive and dynamic work environment where our Night Auditors can thrive. Located in the heart of Aberdeen, our elegant hotel offers not only competitive pay but also free meals on duty and opportunities for professional growth, all while upholding our core values of Loyalty, Integrity, Versatility, and Excellence. Join us to be part of a team that values your contributions and is dedicated to delivering exceptional guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Night Auditor - Aberdeen, Aberdeenshire
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Troo Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Troo Hospitality
Don't be shy about reaching out to Troo Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Auditor - Aberdeen, Aberdeenshire
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Troo Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Troo Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
