At a Glance
- Tasks: Support night operations, ensuring exceptional service and guest satisfaction.
- Company: Join the Crowne Plaza Marlow team in a stunning lakeside hotel.
- Benefits: Enjoy food discounts, travel perks, and an Employee Assistance Programme.
- Other info: Work in a dynamic environment with opportunities for growth.
- Why this job: Be a key player in creating memorable experiences for guests at night.
- Qualifications: Experience in hotel night operations and strong leadership skills.
The predicted salary is between 30000 - 32450 £ per year.
Assistant Night Manager – Crowne Plaza Marlow
Are you a hospitality professional with a strong commitment to exceptional service and operational excellence? At Crowne Plaza Marlow, we are looking for a dedicated and proactive Assistant Night Manager to support the smooth running of our hotel during the night shift, ensuring a safe, welcoming, and seamless experience for our guests. Set within the picturesque surroundings of Buckinghamshire, Crowne Plaza Marlow is known for delivering high standards of service, modern comfort, and memorable guest experiences. This role is key to maintaining those standards overnight.
Key Responsibilities
- Support the Night Manager in overseeing all overnight hotel operations, ensuring Crowne Plaza brand standards for service, safety, and security are upheld at all times.
- Act as the main point of contact for guests during the night, assisting with reception duties, switchboard, porterage, and food & beverage service as required.
- Monitor night cleaning operations, ensuring all public areas and guest-facing spaces remain clean, presentable, and in line with brand expectations.
- Ensure full compliance with fire, health & safety, hygiene, and security procedures across the property.
- Assist with night audit processes, revenue checks, and ensure accurate handover to the daytime reception and finance teams.
- Provide leadership, guidance, and support to the night team, fostering a positive, professional, and collaborative working environment.
- Handle guest queries, concerns, and any incidents promptly and professionally, contributing to continuous improvement in guest satisfaction.
What We Are Looking For
- Previous experience in a night operations, front office, or reception role within a hotel environment.
- Strong communication, problem-solving, and leadership skills, with a calm and confident approach.
- Ability to work independently and manage responsibilities effectively in a fast-paced, overnight setting.
- High attention to detail and a passion for maintaining exceptional service standards.
- Good working knowledge of UK licensing laws and hotel policies relating to health, safety, and security.
- A proactive, guest-focused mindset aligned with the Crowne Plaza ethos of delivering outstanding service.
Troo Benefits
- Food & Beverage Discounts: Enjoy mouthwatering discounts at our restaurants and bars.
- Employee Discount Rates: Exclusive access to unbeatable travel discounts at our hotels and across the Accor portfolio.
- Employee Assistance Programme: Support and guidance when life throws its curveballs.
Assistant Night Manager - Slough in Marlow employer: Troo Hospitality
At Crowne Plaza Marlow, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and professional growth. Our picturesque lakeside location not only provides a stunning backdrop but also fosters a supportive environment where employees can thrive, with benefits such as exclusive travel discounts and a dedicated Employee Assistance Programme to ensure your well-being. Join us in delivering outstanding service and creating memorable experiences for our guests while enjoying the unique advantages of working in a renowned hotel brand.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Night Manager - Slough in Marlow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Troo Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Troo Hospitality
Don't be shy about reaching out to Troo Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Night Manager - Slough in Marlow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Troo Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Troo Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
