Head of Business Performance in Manchester

Head Office located in Exchange Quay in Salford.

UK Wide Travel Required | Multi-Site Hospitality Role

Job Description

At TROO Hospitality, we manage a growing portfolio of 15 hotels across the UK on behalf of a diverse range of owners. We are passionate about delivering outstanding guest experiences, developing great people and building high-performing hotels.

We are now looking for an ambitious and commercially focused Head of Business Performance to join our team.

This is a newly created role with a real opportunity to make a lasting impact across our portfolio. You will work closely with our General Managers and hotel teams to identify opportunities, improve commercial performance and deliver measurable efficiencies across procurement, labour productivity and operational processes.
If you love analysing data, influencing stakeholders, driving change and seeing the tangible results of your work, we would love to hear from you.

What You will Be Doing

Procurement & Commercial Efficiencies

• Develop and lead TROO's group-wide procurement strategy.
• Consolidate spend across the portfolio and negotiate preferred supplier agreements.
• Deliver cost savings across F&B, OS&E, FF&E, utilities and professional services.
• Build a scalable procurement framework to support future growth.
• Monitor supplier performance and market trends to maximise value and manage risk.

Business Performance & Continuous Improvement

• Develop and own portfolio-wide performance reporting.
• Analyse financial and operational data to identify trends, risks and opportunities.
• Support budgeting, forecasting and business planning processes.
• Lead improvement projects that remove inefficiencies and increase profitability.
• Provide commercial insight and recommendations to the Executive Team and hotel owners.

Stakeholder Leadership

• Build strong relationships with hotel teams, owners, suppliers and support functions.
• Coach leaders on commercial performance, procurement and productivity management.
• Champion a culture of continuous improvement across the business.

About You

We are looking for someone who combines commercial expertise with strong operational knowledge and exceptional relationship-building skills.

You will ideally have:

• Experience in hotel operations, procurement, finance or business performance.
• Experience in a senior multi-site hospitality role.
• A proven track record of delivering cost savings and operational improvements.
• Strong supplier negotiation and contract management experience.
• Deep understanding of hotel operations, including Rooms, F&B, Housekeeping and Maintenance.
• Experience managing labour productivity and workforce planning.
• Excellent analytical and reporting skills.
• The confidence to challenge, influence and drive change at all levels.
• A hands-on approach and willingness to spend significant time within the hotels

• Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our restaurants and bars.
• Enhanched Pension Scheme:We offer an enhanced employer pension contribution of 7% for all Team Members, helping you save more for your future.
• Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts at our hotels and across the Accor portfolio. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
• Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.

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