At a Glance
- Tasks: Lead procurement strategy and improve business performance across our hotel portfolio.
- Company: Join TROO Hospitality, a dynamic company managing 15 hotels across the UK.
- Benefits: Enjoy food discounts, enhanced pension contributions, and exclusive travel rates.
- Other info: Opportunity for significant career growth and recognition for long service.
- Why this job: Make a real impact in hospitality while developing your career in a supportive environment.
- Qualifications: Experience in hospitality operations, procurement, and strong analytical skills required.
The predicted salary is between 56700 - 69300 £ per year.
Head Office located in Exchange Quay in Salford.
UK Wide Travel Required | Multi-Site Hospitality Role
At TROO Hospitality, we manage a growing portfolio of 15 hotels across the UK on behalf of a diverse range of owners.
We are passionate about delivering outstanding guest experiences, developing great people and building high-performing hotels.
We are now looking for an ambitious and commercially focused Head of Business Performance to join our team.
This is a newly created role with a real opportunity to make a lasting impact across our portfolio.
You will work closely with our General Managers and hotel teams to identify opportunities, improve commercial performance and deliver measurable efficiencies across procurement, labour productivity and operational processes.
If you love analysing data, influencing stakeholders, driving change and seeing the tangible results of your work, we would love to hear from you.
- What You will Be Doing
- Procurement & Commercial Efficiencies
- Develop and lead TROO's group-wide procurement strategy.
- Consolidate spend across the portfolio and negotiate preferred supplier agreements.
- Deliver cost savings across F&B, OS&E, FF&E, utilities and professional services.
- Build a scalable procurement framework to support future growth.
- Monitor supplier performance and market trends to maximise value and manage risk.
- Business Performance & Continuous Improvement
- Develop and own portfolio-wide performance reporting.
- Analyse financial and operational data to identify trends, risks and opportunities.
- Support budgeting, forecasting and business planning processes.
- Lead improvement projects that remove inefficiencies and increase profitability.
- Provide commercial insight and recommendations to the Executive Team and hotel owners.
- Stakeholder Leadership
- Build strong relationships with hotel teams, owners, suppliers and support functions.
- Coach leaders on commercial performance, procurement and productivity management.
- Champion a culture of continuous improvement across the business.
About You
We are looking for someone who combines commercial expertise with strong operational knowledge and exceptional relationship-building skills.
You will ideally have
- Experience in hotel operations, procurement, finance or business performance.
- Experience in a senior multi-site hospitality role.
- A proven track record of delivering cost savings and operational improvements.
- Strong supplier negotiation and contract management experience.
- Deep understanding of hotel operations, including Rooms, F&B, Housekeeping and Maintenance.
- Experience managing labour productivity and workforce planning.
- Excellent analytical and reporting skills.
- The confidence to challenge, influence and drive change at all levels.
- A hands-on approach and willingness to spend significant time within the hotels
Food & Beverage Discounts
Calling all foodies! Enjoy mouthwatering discounts at our restaurants and bars.
Enhanched Pension Scheme
We offer an enhanced employer pension contribution of 7% for all Team Members, helping you save more for your future.
Employee Discount Rates : As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts at our hotels and across the Accor portfolio.
Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
Long Service Incentives : Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
Employee Assistance Programme : We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs.
Consider it your trusty sidekick in times of need.
Head of Business Performance employer: Troo Hospitality
Troo Hospitality is an exceptional employer located in the vibrant Exchange Quay area of Salford, offering a dynamic work culture that prioritises employee well-being and growth. With competitive benefits such as enhanced pension contributions, exclusive travel discounts, and a supportive Employee Assistance Programme, we ensure our Payroll Administrators thrive both professionally and personally while contributing to a collaborative team environment across multiple hotel locations.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Business Performance
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Troo Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Troo Hospitality
Don't be shy about reaching out to Troo Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head of Business Performance
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Troo Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Troo Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
