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- Tasks: Manage guest reservations and promote special offers through phone and online channels.
- Company: A leading hotel chain in Oxford with a friendly atmosphere.
- Benefits: Employee discounts, food & beverage perks, and a supportive work environment.
- Why this job: Join a dynamic team and enhance your customer service skills while making guests feel welcome.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 22000 - 28000 £ per year.
A prominent hotel chain in Oxford is seeking a friendly and detail-oriented Reservations Agent to manage guest reservations. You'll handle bookings via phone and online channels, providing information on rates and hotel services, while promoting special offers.
The ideal candidate will have strong communication and customer service skills, with good attention to detail.
Benefits include employee discounts and food & beverage perks, along with a supportive work environment.
Guest Reservations Specialist – Upsell & Service employer: Troo Hospitality
Contact Detail:
Troo Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Reservations Specialist – Upsell & Service
✨Tip Number 1
Make sure to brush up on your communication skills! When you're chatting with potential employers, be friendly and engaging. Show them you can handle guest inquiries just like you'd do in the role.
✨Tip Number 2
Practice your upselling techniques! Think of ways to promote special offers or hotel services during your conversations. This will show employers that you’re not just about taking bookings but also about enhancing the guest experience.
✨Tip Number 3
Don’t forget to highlight your attention to detail! Whether it’s managing reservations or ensuring all guest requests are met, make sure to share examples of how you’ve excelled in this area in past roles.
✨Tip Number 4
Finally, apply through our website! It’s the best way to get noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Good luck!
We think you need these skills to ace Guest Reservations Specialist – Upsell & Service
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly nature shine through! We want to see your personality and how you connect with guests, so don’t be afraid to add a personal touch.
Highlight Your Skills: Make sure to emphasise your communication and customer service skills. We’re looking for someone who can handle bookings smoothly and provide top-notch service, so give us examples of how you've done this in the past.
Be Detail-Oriented: Attention to detail is key in this role. Double-check your application for any typos or errors, and ensure that all your information is accurate. This shows us you care about getting it right!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Troo Hospitality
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel chain thoroughly. Familiarise yourself with their services, special offers, and any recent news. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Show Off Your Communication Skills
As a Reservations Agent, strong communication is key. During the interview, practice clear and friendly communication. You might even want to role-play common scenarios, like handling a booking or addressing a guest's query, to demonstrate your skills.
✨Highlight Your Attention to Detail
In this role, attention to detail is crucial. Prepare examples from your past experiences where your keen eye for detail made a difference, whether it was catching an error in a booking or ensuring a guest's request was met perfectly.
✨Prepare Questions About Upselling
Since the role involves upselling, think of insightful questions to ask about their strategies. This shows you're proactive and ready to contribute. For instance, you could ask how they train their staff on upselling techniques or what special offers are most popular.