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- Tasks: Welcome guests with exceptional service and ensure a memorable stay.
- Company: Join the elegant Mercure Aberdeen Caledonian Hotel team.
- Benefits: Enjoy competitive pay, discounts, and a supportive work environment.
- Why this job: Be the face of hospitality and create unforgettable experiences for guests.
- Qualifications: Customer service experience and strong communication skills are preferred.
- Other info: Opportunities for career growth and a fun, dynamic workplace.
The predicted salary is between 10 - 15 £ per hour.
Mercure Aberdeen Caledonian is an elegant Victorian hotel in the city centre, overlooking Union Terrace Gardens.
Who are we looking for? We are on the hunt for an outgoing Receptionist to continue the work of our excellent Front Office team. You’ll be brimming with the friendliness and warmth that TROO is famous for, and capable of energising our front of house operations with your infectious enthusiasm. You’ll be well-turned out, highly-motivated and brimming with confidence, which you’ll use to go above and beyond in making each guests’ experience truly special. As you grow in the role, you’ll become a fount of knowledge on the heritage of our unique properties as well as the quality of our food and drink, which you’ll use to keep customers informed and enlightened during their stay. You’ll be the first and last face many of our visitors encounter, effortlessly reflecting our values of Loyalty, Integrity, Versatility and Excellence. And as you make the role your own, you’ll be nurtured and developed with considered career progression to ensure you flourish within our team.
Key Responsibilities:
- Welcome all guests and customers to the hotel with exceptional service, including seamless guest check-in and check-out processes.
- Uphold the highest standards of service throughout the guests' stay.
- Adhere to hotel and company cash and credit handling procedures, promptly reporting any discrepancies to supervisors or managers.
- Stay informed about hotel occupancy to optimise room sales.
- Seize commercial opportunities by upselling within the department.
- Ensure accurate posting of charges with supporting documentation for guest accounts.
- Handle reservations in accordance with company and brand standards.
- Contribute innovative ideas for department and hotel enhancement.
- Maintain equipment safety and adhere to company guidelines and risk assessments.
- Address customer queries or concerns with professionalism and efficiency.
- Provide support to guests with inquiries, luggage, and booking services when needed.
- Foster positive working relationships with colleagues across the department and hotel.
Qualifications:
- Previous experience in a hospitality or customer service role preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and prioritise tasks in a fast-paced environment.
- Proficiency in handling cash and credit transactions.
- Knowledge of reservation systems is advantageous.
- Commitment to delivering outstanding guest experiences.
Troo Benefits:
- Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
- Heroic Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs.
- Fantastic Food & Beverage Discounts: Enjoy mouthwatering discounts at our partnered restaurants and bars.
- Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts.
- Perks Galore with Reward Gateway: Get ready for a treasure trove of perks and discounts through our partnership with Reward Gateway.
- Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme.
- Long Service Incentives: Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
- Meals on Duty: Fuel your success with free meals on duty.
Receptionist - Aberdeen, Aberdeenshire employer: Troo Hospitality
Contact Detail:
Troo Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Aberdeen, Aberdeenshire
✨Tip Number 1
Get to know the company before your interview! Research Mercure Aberdeen Caledonian and understand their values, like Loyalty and Excellence. This way, you can show how you fit right in with their team.
✨Tip Number 2
Practice your people skills! As a Receptionist, you'll be the face of the hotel, so role-play common scenarios with friends or family. This will help you feel more confident when welcoming guests and handling queries.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look polished and professional for your interview, reflecting the high standards of service that Mercure is known for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the TROO team. Don’t miss out on this opportunity!
We think you need these skills to ace Receptionist - Aberdeen, Aberdeenshire
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the friendly and warm side of you that matches our TROO values. Don’t be afraid to show us how you can energise our front of house operations.
Tailor Your Experience: Make sure to highlight any previous experience in hospitality or customer service. We’re looking for someone who can deliver outstanding guest experiences, so share specific examples of how you've done this in the past!
Be Professional Yet Approachable: Your written application should reflect professionalism while still being approachable. Use a friendly tone, but keep it polished. Remember, you’ll be the first face our guests see, so we want to feel that warmth from the get-go!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Troo Hospitality
✨Know the Hotel Inside Out
Before your interview, take some time to research the Mercure Aberdeen Caledonian Hotel. Familiarise yourself with its history, unique features, and the services it offers. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role and the company.
✨Showcase Your People Skills
As a Receptionist, you'll be the face of the hotel, so it's crucial to demonstrate your excellent communication and interpersonal skills. Prepare examples from your past experiences where you've provided outstanding customer service or resolved conflicts effectively. This will highlight your ability to create a welcoming atmosphere for guests.
✨Practice Multitasking Scenarios
The role requires juggling multiple tasks in a fast-paced environment. Think of scenarios where you had to manage several responsibilities at once, like handling check-ins while answering phone calls. Practising these situations will help you articulate your multitasking abilities during the interview.
✨Emphasise Your Enthusiasm
The job description mentions the importance of enthusiasm and energy. Be sure to convey your passion for hospitality and your eagerness to contribute to the team. A positive attitude can go a long way in making a memorable impression on your interviewers.