At a Glance
- Tasks: Help colleagues save on household bills and improve financial wellbeing from the comfort of your home.
- Company: Trojan Wellbeing supports frontline workers with a focus on mental health and financial resilience.
- Benefits: Flexible remote work, ongoing training, and the chance to make a real difference in people's lives.
- Other info: Work independently in a supportive environment with opportunities for personal and professional growth.
- Why this job: Join a mission-driven team and empower others to achieve financial stability and wellbeing.
- Qualifications: Strong communication skills and a passion for helping others are key; experience is a plus but not required.
The predicted salary is between 30000 - 40000 £ per year.
Company Description
Trojan Wellbeing is focused on supporting frontline workers and their families through a structured network of Welfare Support Officers and peer support initiatives.
The group promotes early intervention by identifying individuals who may be struggling and connecting them with timely, practical assistance.
Services include mental health fitness screening for self-awareness, Mental Health First Aid Training delivered by experienced emergency responders, trauma management, and peer support.
Trojan Wellbeing provides a safe, confidential environment where concerns can be discussed without impacting employment.
The group also offers financial support by helping reduce household bills and generate funds for those facing financial hardship.
Role Description
The Authorised Utility Warehouse Partner at Trojan Wellbeing is a remote role focused on helping colleagues and clients reduce household bills and improve financial resilience.
Day-to-day tasks include reviewing utility and household service needs, presenting cost-saving options, and supporting individuals in transitioning to more efficient and affordable providers.
The role involves clear communication, building trust-based relationships, and coordinating with Trojan Wellbeing’s welfare and peer support network to identify those who may benefit from financial assistance.
The partner maintains accurate records, follows compliance and confidentiality requirements, and participates in ongoing training to stay current with available services and support programs.
Qualifications
- Candidates should possess skills related to
Utilities , including an understanding of household services, cost-saving opportunities, and basic billing structures.
- Candidates should possess strong
Communication skills for explaining options clearly, conducting remote consultations, and engaging sensitively with individuals under stress.
- Candidates should possess relevant
Training experience or the ability to learn and deliver information sessions on financial wellbeing and utility management.
- Candidates should possess familiarity with
Food & Beverage or general household budgeting, supporting conversations about overall cost-of-living and savings.
- Ability to work independently in a remote setting, manage time effectively, and handle confidential information with discretion.
- Empathy, active listening, and a genuine interest in welfare, mental health awareness, and peer support.
- Basic digital literacy, including using online platforms, spreadsheets, and communication tools.
- Previous experience in customer service, financial services, utilities, or community support is beneficial, though not mandatory.
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Remote Utilities Savings Specialist employer: Trojan Wellbeing
Trojan Wellbeing is an exceptional employer dedicated to supporting frontline workers and their families, fostering a culture of empathy and collaboration. With a focus on employee growth through ongoing training and a commitment to mental health and financial resilience, team members enjoy a fulfilling work environment that prioritises well-being and community support. The remote nature of the Utilities Savings Specialist role allows for flexibility while making a meaningful impact in the lives of individuals facing financial challenges.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Utilities Savings Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Trojan Wellbeing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Trojan Wellbeing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Utilities Savings Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Trojan Wellbeing:Your cover letter is your chance to shine! Tell us why you want to work at Trojan Wellbeing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Trojan Wellbeing!
How to prepare for a job interview at Trojan Wellbeing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
