Company Description Trojan Wellbeing is focused on building a strong network of Welfare Support Officers who provide peer support to frontline colleagues and their families. The organization promotes early intervention to help identify individuals who may be struggling and connect them with appropriate support before issues escalated. Services include mental health fitness screening for self-awareness, mental health first aid training delivered by experienced emergency responders, trauma management guidance, and peer support from colleagues facing similar challenges. Trojan Wellbeing offers a confidential, safe environment for open discussion without impact on employment status, and also supports financial wellbeing by helping reduce household bills and generate funds for those in financial difficulty.
Role Description The Military Veteran Utility Warehouse Partner is a remote role focused on supporting fellow veterans and frontline colleagues by helping them access wellbeing and financial support solutions. On a day-to-day basis, the partner connects with colleagues and their families, discusses their needs, and guides them toward appropriate services such as household bill reduction and income-generating opportunities. The role involves providing peer support, signposting to mental health and trauma resources, and maintaining strict confidentiality while building trust within the community. Partners will also collaborate with Trojan Wellbeing to promote available programs, share feedback from the field, and help strengthen the early intervention support model. This is a flexible role suitable for individuals who want to combine practical financial guidance with empathetic peer support in a remote setting.
Qualifications
- Demonstrated experience in peer support or mentoring, especially within military, emergency services, or frontline work communities.
- Strong interpersonal and communication skills, including the ability to listen actively and hold sensitive, confidential conversations.
- Basic understanding of mental health and wellbeing concepts, with willingness to undertake mental health first aid or related training.
- Comfort with remote work, including use of phone, video calls, and online platforms to connect with colleagues and manage information.
- Ability to explain household utility and bill reduction options clearly and help individuals make informed financial decisions.
- High level of integrity, reliability, and respect for confidentiality in all interactions.
- Military veteran or lived experience in a high-pressure frontline or emergency response environment is highly beneficial.
- Self-motivated, organized, and capable of managing flexible workloads and follow-ups with multiple colleagues.
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Military Veteran Utility Warehouse Partner employer: Trojan Wellbeing
Trojan Wellbeing is an exceptional employer dedicated to supporting frontline workers and their families, fostering a culture of empathy and collaboration. With a focus on employee growth through ongoing training and a commitment to mental health and financial resilience, team members enjoy a fulfilling work environment that prioritises well-being and community support. The remote nature of the Utilities Savings Specialist role allows for flexibility while making a meaningful impact in the lives of individuals facing financial challenges.
