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For Companies At a Glance
- Tasks: Lead a talented team to deliver exceptional service in a prestigious corporate setting.
- Company: Join one of Edinburgh's most iconic workplaces blending luxury hospitality with corporate dynamism.
- Benefits: Enjoy a competitive salary, travel discounts, wellness support, and extensive training opportunities.
- Other info: Opportunity for career growth and a chance to create memorable experiences.
- Why this job: Make a real impact in hospitality while developing your leadership skills in a vibrant culture.
- Qualifications: Experience in 4-star or 5-star hospitality with proven leadership skills.
The predicted salary is between 33000 - 33000 £ per year.
This is a rare opportunity to bring your luxury hospitality expertise into one of Edinburgh's most iconic workplaces, a role that blends the prestige of a top-tier hotel environment with the dynamism of a world-class corporate operation. If you've spent your career setting the standard in high-end hospitality, you'll find a new and exciting stage here.
THE ROLE
As Reception Team Leader, you will be the driving force behind a front-of-house operation that rivals the finest hotel lobbies in the country. You'll lead, inspire, and develop a talented team while ensuring every client and guest interaction is flawless from the first greeting to the final farewell. Occasional travel to Glasgow is required.
WHAT YOU'LL OWN?
- Inspire and lead your team to deliver consistently outstanding service.
- Act as the primary point of contact for clients and senior stakeholders.
- Oversee all catering and meeting room requirements; nothing leaves to chance.
- Manage rotas, recruitment support, HR tasks, and performance conversations.
- Support the Regional Manager in driving excellence across the operation.
- Set the tone every single day leading from the front.
WHO WE'RE LOOKING FOR
- You've built your career in 4-star or 5-star hospitality whether in hotel management, luxury guest services, or premium front-of-house operations.
- You know what world-class looks like, and you know how to deliver it consistently through a team.
- Proven leadership experience in a luxury or premium service environment.
- Meticulous attention to detail with uncompromisingly high standards.
- Strong communicator, confident with clients, clear with your team.
- Calm under pressure, decisive when it counts.
- A natural at creating memorable experiences, not just managing processes.
- Passionate about developing people and building a high-performance culture.
WHAT YOU'LL GET?
- Competitive salary with travel and grocery discounts.
- Contributory pension scheme.
- Comprehensive wellness support, Employee Assistance Programme & digital GP.
- 50+ training workshops and leadership development programmes.
- Peer recognition awards and a vibrant, values-driven culture.
- One paid volunteering day per year.
This isn't just a step sideways. It's a chance to take everything you've mastered in hospitality and deploy it somewhere new with the impact, the recognition, and the career development to match.
ReceptionTeam Leader employer: Troika
Contact Detail:
Troika Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ReceptionTeam Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Reception Team Leader role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios specific to luxury hospitality. Think about how you would handle difficult situations or lead your team to success, and be ready to share those experiences with confidence.
✨Tip Number 3
Showcase your leadership skills during the interview process. Be sure to highlight examples of how you've inspired and developed your team in previous roles. This is your chance to shine and demonstrate that you can set the standard for outstanding service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace ReceptionTeam Leader
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your background in luxury hospitality. We want to see how your experience aligns with the high standards we uphold at StudySmarter. Use specific examples that showcase your leadership and service excellence.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and qualities mentioned in the job description. This shows us you’re genuinely interested in the role and understand what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you the perfect fit for the Reception Team Leader position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important details about the role. Plus, it shows you’re tech-savvy!
How to prepare for a job interview at Troika
✨Know Your Luxury Standards
Make sure you brush up on the high-end service standards that are expected in a 4-star or 5-star environment. Be ready to discuss specific examples from your past experiences where you delivered exceptional service and how you can bring that expertise to the role.
✨Showcase Your Leadership Skills
Prepare to talk about your leadership style and how you've successfully inspired and developed teams in the past. Think of concrete examples where you led a team through challenges, ensuring everyone stayed motivated and focused on delivering outstanding service.
✨Communicate Clearly and Confidently
As a Reception Team Leader, strong communication is key. Practice articulating your thoughts clearly and confidently. You might be asked to handle hypothetical scenarios, so think about how you would communicate with clients and your team under pressure.
✨Demonstrate Your Attention to Detail
In this role, meticulous attention to detail is crucial. Prepare to discuss how you ensure nothing is overlooked in your operations. Bring examples of how your attention to detail has positively impacted guest experiences or team performance in your previous roles.