At a Glance
- Tasks: Lead the operation of a luxury health club and spa, ensuring exceptional service.
- Company: High-end residential development focused on resident wellbeing.
- Benefits: Competitive salary, Monday to Friday schedule, and career growth opportunities.
- Other info: Dynamic role with a focus on team development and resident satisfaction.
- Why this job: Join a luxury environment where your passion for service can shine.
- Qualifications: Minimum 2-3 years management experience in a 5-star setting.
The predicted salary is between 42000 - 42000 £ per year.
We are pleased to present an opportunity to join a high-end residential development, overseeing a premium Health Club & Spa offering designed around exceptional service and resident wellbeing. This role sits at the heart of a luxury environment where attention to detail, discretion, and service standards are critical. You will be responsible for the full operation of the health club and spa facilities, ensuring a seamless and highly personalised experience for residents.
Role overview
You will lead the day-to-day running of the wellness and amenities space, managing a team to deliver consistently high standards across all touchpoints. The focus is on creating a polished, welcoming environment while building strong relationships with residents and continuously enhancing the overall experience.
Key responsibilities
- Oversee the full operation of the health club and spa facilities
- Maintain exceptional standards across presentation, cleanliness, and service delivery
- Lead, coach, and develop a service-led team
- Ensure a smooth and professional resident journey at all times
- Act as a key point of contact for residents, handling feedback and resolving issues effectively
- Work closely with maintenance and wider operations teams to ensure facilities remain in excellent condition
- Introduce and evolve wellbeing initiatives, services, and programming
- Support recruitment, onboarding, and ongoing team development
- Manage rotas and staffing levels in line with operational needs
About you
- Minimum 3 years management experience within a true 5-star environment (luxury hotel, private members club, or high-end residential)
- Strong leadership skills with the ability to motivate and develop teams
- Highly polished, professional, and detail-oriented
- Confident managing resident or guest relationships in a luxury setting
- Organised, proactive, and solutions-focused
- A genuine passion for service and delivering exceptional experiences
This is an excellent opportunity for a driven hospitality professional looking to step into a role where service excellence and resident experience are the priority.
Spa Manager in London employer: Troika
Join a prestigious luxury residential development as a Spa Manager, where you will thrive in a high-end environment that prioritises exceptional service and resident wellbeing. With a focus on employee growth and a supportive work culture, this role offers the chance to lead a dedicated team while enhancing the overall experience for residents. Enjoy a Monday to Friday schedule, competitive salary, and the unique opportunity to shape wellness initiatives in a premium setting.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Manager in London
✨Tip Number 1
Network like a pro! Connect with people in the luxury hospitality scene, especially those who work in high-end residential developments. Attend industry events or join relevant online groups to get your name out there and learn about hidden job opportunities.
✨Tip Number 2
Showcase your personality! When you land that interview, let your passion for service shine through. Share stories that highlight your experience in creating exceptional resident experiences and how you’ve led teams to success in previous roles.
✨Tip Number 3
Research the company! Before any interview, dive deep into the luxury residential development’s values and services. This will help you tailor your responses and demonstrate that you’re genuinely interested in contributing to their mission of excellence.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles like Spa Manager. Keep an eye on our listings and don’t hesitate to reach out if you have questions about the application process or need tips on standing out.
We think you need these skills to ace Spa Manager in London
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your passion for delivering exceptional service shine through. We want to see how you’ve gone above and beyond in previous roles to create memorable experiences for residents or guests.
Highlight Your Leadership Skills:Make sure to emphasise your leadership experience. We’re looking for someone who can motivate and develop a team, so share examples of how you've successfully led teams in high-end environments.
Be Detail-Oriented:Attention to detail is key in this role. In your application, mention specific instances where your keen eye for detail has made a difference in service delivery or facility management.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Troika
✨Know Your Luxury Service Standards
Before the interview, brush up on what exceptional service looks like in a luxury environment. Be ready to discuss specific examples from your past experiences that highlight your attention to detail and commitment to service excellence.
✨Showcase Your Leadership Skills
Prepare to talk about your management style and how you've successfully led teams in high-pressure situations. Think of instances where you motivated your team or resolved conflicts, as this will demonstrate your ability to maintain a polished and professional atmosphere.
✨Understand Resident Relationships
Familiarise yourself with the importance of building strong relationships with residents. Be prepared to share strategies you've used to handle feedback and resolve issues effectively, showcasing your proactive approach to enhancing the resident experience.
✨Highlight Your Passion for Wellbeing Initiatives
Since the role involves evolving wellbeing services, come equipped with ideas or examples of successful initiatives you've implemented in the past. This will show your genuine passion for creating a welcoming environment and your commitment to resident wellbeing.
