At a Glance
- Tasks: Lead restaurant operations and drive performance across a national hospitality estate.
- Company: Dynamic multi-site hospitality business with ambitious growth plans.
- Benefits: Competitive salary, leadership development, and the chance to make a real impact.
- Other info: Opportunity for autonomy and career growth in a fast-paced environment.
- Why this job: Join a passionate team and shape the future of hospitality operations.
- Qualifications: Senior-level experience in hospitality with strong commercial and leadership skills.
The predicted salary is between 75600 - 92400 £ per year.
Operations Director
Location
London Head Office with regular travel across the UK
This is an outstanding opportunity for an accomplished Operations Director to join a successful, multi-site hospitality business at an exciting stage of its journey.
Reporting directly to the CEO and forming part of the Executive Leadership Team, you will lead restaurant operations across a national estate, taking responsibility for commercial performance, operational excellence and the development of high-performing operational teams.
This is a role for a visible, hands-on leader.
You'll be equally comfortable spending time in restaurants coaching Regional Operations Managers and supporting teams as you are reviewing business performance with the Executive Team.
You'll understand that exceptional guest experiences, engaged people and strong commercial results are intrinsically linked, and you'll have the leadership capability to deliver all three.
With responsibility for leading a team of Regional Operations Managers, you will drive consistent operational standards, improve performance across the estate and ensure every restaurant is operating safely, efficiently and profitably.
Working closely with colleagues across Finance, People, Marketing, Property, Supply Chain and Technology, you'll help translate business objectives into operational delivery, supporting continued growth and continuous improvement across the organisation.
We're looking for a commercially minded operational leader with a proven track record of delivering results within a multi-site hospitality environment.
You'll bring significant experience leading through Regional or Area Manager structures, full P&L accountability and the ability to influence performance through effective coaching, clear accountability and strong commercial decision-making.
Just as importantly, you'll be a leader who enjoys being close to the operation.
You'll build credibility quickly, develop future talent, create high-performing teams and foster a culture where people are empowered to deliver their best.
This is an opportunity to join a business that values operational excellence, invests in its people and has ambitious plans for the future.
You'll have the autonomy to make a genuine impact, working alongside an experienced leadership team to shape operational performance and help drive the next phase of growth.
About You
You will already be operating at senior level within hospitality, QSR or casual dining and will have a track record of delivering sustainable commercial success across a sizeable multi-site estate.
You'll bring
- Extensive experience leading multi-site operations through Regional or Area Manager structures.
- Strong commercial and financial acumen with significant P&L responsibility.
- A passion for operational excellence and continuous improvement.
- Outstanding leadership skills with a proven ability to coach, develop and retain high-performing teams.
- Strong analytical capability, using operational data and KPIs to drive business performance.
- The credibility to influence stakeholders across every level of the organisation, from restaurant teams to the Executive Leadership Team.
- A collaborative, resilient and pragmatic leadership style, with the energy to thrive in a fast-paced hospitality business.
Operations Director in Slough employer: Troika Recruitment
Join a prestigious City venue as an Events Sales Manager, where you'll thrive in a collaborative and dynamic work culture that values accountability and teamwork. With a strong focus on employee development and the potential for permanent placement, this role offers a unique opportunity to manage a substantial pipeline of events while enjoying competitive benefits, including a discretionary bonus and share of tips. The venue's exciting transformation under new leadership makes it an ideal time to contribute to its success and grow your career in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Director in Slough
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Troika Recruitment. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Troika Recruitment
Don't be shy about reaching out to Troika Recruitment directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Director in Slough
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Troika Recruitment and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Troika Recruitment
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
