At a Glance
- Tasks: Lead a high-performing team to deliver exceptional visitor experiences and events.
- Company: Award-winning guest services provider with a prestigious portfolio.
- Benefits: Significant career progression and opportunities for innovation.
- Other info: Site-based role with travel, fostering a culture of excellence.
- Why this job: Join a senior leadership team and shape the future of guest services.
- Qualifications: Experience in five-star hospitality and team development.
The predicted salary is between 60000 - 80000 £ per year.
Our client is an award‑winning guest services provider with an enviable Commercial and Residential portfolio set to expand across additional UK locations. This role offers significant career progression, with London acting as the blueprint for future growth. An exciting opportunity has arisen to join this space as part of the senior leadership team.
The Role
As the Commercial and Residential lead you will have overall responsibility for ensuring that an exceptional visitor experience and community events across a prestigious portfolio of corporate and residential buildings. The clients across the portfolio regularly entertain clients within newly refurbished spaces, and your team will be responsible for delivering impeccable events and a seamless guest welcome. You will oversee the delivery of all customer‑facing touchpoints, setting the standard for service excellence in events and a truly five‑star visitor experience. You will lead a large, high‑performing team supporting a team of 8 direct reports at leadership level. You will work closely with senior stakeholders and collaborate with colleagues across the business, sharing ideas and innovations to ensure a consistently outstanding service offering. Develop and maintain SOPs, steps of service, and best practices for the front‑of‑house experience.
The Candidate
You will be happy to be site‑based across your portfolio, five days per week with some travel required. This position is ideally suited to a leader with a background in five‑star conference and events, corporate hospitality, or luxury hotel environments, who thrives in delivering best‑in‑class service at scale. You will have experience in developing and upskilling a team, identifying training needs, driving continuous service innovation, and embedding a culture of excellence. Client engagement and stakeholder management experience are key to the role. You may have had exposure to mobilising or expanding services into new locations. Knowledge of workplace services, corporate hospitality, or FM environments is desirable, but not required.
Portfolio Reception Director employer: Troika Recruitment
As an award-winning guest services provider, our client offers a dynamic work environment that prioritises exceptional service and employee growth. With London as the foundation for future expansion, employees benefit from significant career progression opportunities, a collaborative culture, and the chance to lead a high-performing team in delivering five-star experiences across a prestigious portfolio. Join us to be part of a forward-thinking organisation that values innovation and excellence in every aspect of its operations.
StudySmarter Expert Advice🤫
We think this is how you could land Portfolio Reception Director
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your personality! When you get the chance to meet potential employers, let your passion for guest services shine through. Share your experiences and how you’ve delivered exceptional service in the past. Remember, they’re looking for someone who fits into their culture as much as their skill set.
✨Tip Number 3
Prepare for interviews by researching the company’s values and recent projects. Tailor your responses to show how your experience aligns with their goals, especially in delivering five-star service. This will demonstrate that you’re not just another candidate, but someone genuinely interested in contributing to their success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, go ahead and submit your application – we can’t wait to see what you bring to the table!
We think you need these skills to ace Portfolio Reception Director
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Portfolio Reception Director role. Highlight your background in five-star service, events, and team leadership to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for delivering exceptional guest experiences and how your previous roles have prepared you for this exciting opportunity with us.
Showcase Your Leadership Skills:We want to see how you've led teams to success in the past. Include specific examples of how you've developed talent, driven service innovation, and engaged with clients to create memorable experiences.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity in our growing team.
How to prepare for a job interview at Troika Recruitment
✨Know Your Portfolio
Familiarise yourself with the company's portfolio and recent projects. Understanding their commercial and residential offerings will help you demonstrate your interest and knowledge during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure environments. Highlight your experience in developing talent and driving service excellence, as this role requires strong leadership capabilities.
✨Emphasise Client Engagement
Be ready to discuss your approach to client engagement and stakeholder management. Share specific instances where you've built relationships and delivered exceptional service, as this is crucial for the role.
✨Innovate and Adapt
Think about how you can bring fresh ideas to the table. Be prepared to discuss how you've driven continuous service innovation in previous roles, as the company values creativity and adaptability in their leadership team.
