At a Glance
- Tasks: Provide exceptional service and ensure security for residents overnight.
- Company: Prestigious luxury residential development in Manchester city centre.
- Benefits: Competitive salary, supportive team environment, full training, and ongoing development.
- Other info: Ideal for those who thrive working independently during night shifts.
- Why this job: Be part of a landmark development and make a real difference to residents' lives.
- Qualifications: Experience in a 4- or 5-star environment and strong customer service skills.
The predicted salary is between 28000 - 28000 £ per year.
We are recruiting on behalf of a prestigious new-build residential development in the heart of Manchester city centre. This landmark tower offers residents an elevated living experience, complete with premium amenities including resident lounges, a state-of-the-art gymnasium, co-working spaces, private gardens and a dedicated concierge team.
We are seeking a calm, reliable and professional Night Concierge to be the reassuring presence overnight, safeguarding the building and delivering a discreet, five-star service to residents around the clock.
The Role
As Night Concierge, you will take ownership of the building throughout the night, ensuring residents feel safe, well looked after and confident that everything is running smoothly. Working independently, you will combine warm, attentive service with a strong focus on security and vigilance.
Key responsibilities include:
- Providing a warm, professional welcome to residents and guests arriving during evening and overnight hours
- Maintaining building security through regular patrols, monitoring CCTV and managing access control
- Handling late deliveries, post and parcels
- Responding calmly and effectively to any incidents, emergencies or maintenance issues overnight
- Liaising with emergency services and out-of-hours contractors where required
- Managing resident enquiries in person, by phone and via the resident app
- Ensuring communal areas are secure, presentable and ready for the following day
- Maintaining accurate logs, incident reports and a thorough handover to the day team
About You
- Proven front-of-house or concierge experience gained within a 4- or 5-star environment (luxury hotel, premium residential, private members' club or similar)
- Comfortable working independently and taking ownership overnight
- A calm, level-headed approach with sound judgement under pressure
- Strong awareness of security and safety procedures
- Exceptional customer service skills with a naturally warm, professional manner
- Immaculate personal presentation and a polished, confident approach
- Discreet, trustworthy and comfortable handling sensitive information
- Reliable, punctual and well suited to a regular night-shift pattern
What's on Offer
- £28,000 per annum
- 7pm – 7am shift pattern
- The opportunity to be part of a brand-new, landmark residential development
- A supportive team environment within a growing, high-end operator
- Full training and ongoing development
If you thrive working independently, take pride in delivering exceptional service and want to be part of one of Manchester's most exciting new addresses, we would love to hear from you.
Night Concierge in Manchester employer: Troika Recruitment
Join a prestigious City venue as an Events Sales Manager, where you'll thrive in a collaborative and dynamic work culture that values accountability and teamwork. With a strong focus on employee development and the potential for permanent placement, this role offers a unique opportunity to manage a substantial pipeline of events while enjoying competitive benefits, including a discretionary bonus and share of tips. The venue's exciting transformation under new leadership makes it an ideal time to contribute to its success and grow your career in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Night Concierge in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Troika Recruitment. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Troika Recruitment
Don't be shy about reaching out to Troika Recruitment directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Concierge in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Troika Recruitment and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Troika Recruitment
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
