At a Glance
- Tasks: Lead and develop diverse Front of House operations across the UK.
- Company: Dynamic company focused on service excellence and people development.
- Benefits: Competitive salary, car allowance, and excellent benefits package.
- Other info: Opportunity for innovation and career growth in a supportive environment.
- Why this job: Make a real impact in a multi-site environment with a focus on customer experience.
- Qualifications: 2+ years managing Front of House operations in high-service settings.
The predicted salary is between 45000 - 50000 £ per year.
Manchester or Birmingham base
Renumeration: £45,000 - £50,000 plus an excellent benefits package to include a car allowance
Home-based with regular travel at least three times a week
We’re looking for an experienced and dynamic Front of House Portfolio Operations Manager to lead and develop a diverse portfolio of Front of House operations across the UK. This is a fantastic opportunity for a customer-focused leader who thrives in a multi-site environment and is passionate about service excellence, people development and operational performance.
You’ll oversee a varied portfolio spanning commercial buildings, managing teams ranging from individual Front of House professionals to larger, multi-site teams. You’ll adapt your leadership approach to meet the needs of each location, while ensuring consistently high standards across the portfolio.
What you’ll be responsible for:
- Leading and developing Front of House managers and teams across multiple locations
- Driving operational excellence, service standards and continuous improvement
- Building strong relationships with clients, stakeholders and building management teams
- Managing portfolio budgets, P&L and financial performance
- Monitoring and improving key performance indicators across financial, people and quality measures
- Supporting recruitment, onboarding, training, performance management and succession planning
- Mobilising new contracts, including supporting TUPE transfers where required
- Delivering engaging events and activations that enhance customer experience and support ESG objectives
- Ensuring compliance with health & safety, security, operational and company procedures
- Identifying opportunities for innovation, technology and best-practice improvements
- Representing the Front of House operation professionally at meetings, industry events and client engagements
About you:
- At least 2 years’ experience managing Front of House operations, ideally across multiple sites and/or teams
- A background in luxury hospitality, 5-star environments, corporate services or a similarly high-service setting
- Proven experience leading, mentoring and developing teams
- Strong commercial and financial awareness, including experience managing budgets or P&L
- Excellent stakeholder management and relationship-building skills
- Experience handling HR processes, including investigations, performance management and sensitive employee matters
- Exceptional organisational skills and attention to detail
- A genuine passion for customer service and delivering excellence
- The ability to manage multiple priorities, contracts, locations and team dynamics
- A professional, adaptable and positive approach
- Strong Microsoft Office skills, including Word, Excel, PowerPoint and Teams
Front of House Regional Portfolio Operations Manager in Manchester employer: Troika Recruitment
Join a prestigious City venue as an Events Sales Manager, where you'll thrive in a collaborative and dynamic work culture that values accountability and teamwork. With a strong focus on employee development and the potential for permanent placement, this role offers a unique opportunity to manage a substantial pipeline of events while enjoying competitive benefits, including a discretionary bonus and share of tips. The venue's exciting transformation under new leadership makes it an ideal time to contribute to its success and grow your career in the heart of London.
