At a Glance
- Tasks: Lead a team of receptionists to deliver five-star service in a prestigious corporate environment.
- Company: Join a brand new, landmark building in the heart of the City of London.
- Benefits: Enjoy a competitive salary, pension scheme, and extensive learning opportunities.
- Other info: Monday to Friday role with no evenings or weekends, plus a paid volunteer day.
- Why this job: Shape the front of house culture and make every guest feel like a VIP.
- Qualifications: Experience in luxury hospitality or high-end environments with strong leadership skills.
The predicted salary is between 45000 - 45000 £ per year.
A rare opportunity to lead front of house at a brand new, landmark corporate building in the heart of the City.
The Role
This is a lead-from-the-front position. You'll head up a team of receptionists in a prestigious corporate environment where every single guest — client, visitor or colleague — receives the VIP treatment as standard. You'll be on the desk, setting the tone, and visible to your team and your guests.
Key Responsibilities
- Lead, motivate and develop a team of 6-8 receptionists, driving consistently five-star service delivery
- Own the guest journey from arrival to departure, ensuring every interaction is polished, personal and memorable
- Full meeting room management — bookings, set-ups, turnarounds and AV liaison
- Coordinate and deliver on-site events, working closely with internal stakeholders
- Manage rotas, training, standards and performance across the front of house team
- Build strong relationships with senior stakeholders and act as the face of the building
- Continually look for opportunities to elevate and personalise the service offering
About You
- Proven reception or front of house management experience within a five-star environment — luxury hospitality, private members' clubs, premium corporate or high-end residential
- A genuine service instinct: the type who naturally goes above and beyond without being asked
- Confident leading from the front and hands-on with the day-to-day
- Impeccable presentation and communication skills
- Strong organisational ability with meeting room and event management experience
- Calm, warm and unflappable under pressure
What's On Offer
- £45,000 per annum
- Brand new, best-in-class building
- Contributory pension scheme and life assurance
- Employee assistance programme, digital GP access and wellbeing support
- Extensive learning and development, including structured leadership programmes
- Recognition awards celebrating outstanding service
- A paid day off each year to volunteer for a cause you care about
- Monday to Friday, no evenings or weekends
- Prestigious client and a genuine platform to shape the front of house culture from day one
If you set the standard rather than meet it, we'd like to hear from you. Apply now with an up-to-date CV.
Reception Manager in London employer: Troika Recruitment
Join a prestigious City venue as an Events Sales Manager, where you'll thrive in a collaborative and dynamic work culture that values accountability and teamwork. With a strong focus on employee development and the potential for permanent placement, this role offers a unique opportunity to manage a substantial pipeline of events while enjoying competitive benefits, including a discretionary bonus and share of tips. The venue's exciting transformation under new leadership makes it an ideal time to contribute to its success and grow your career in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Troika Recruitment. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Troika Recruitment
Don't be shy about reaching out to Troika Recruitment directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Troika Recruitment and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Troika Recruitment
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
