At a Glance
- Tasks: Lead a high-performing team to deliver exceptional visitor experiences and events.
- Company: Award-winning guest services provider with exciting growth plans across the UK.
- Benefits: Significant career progression and the chance to shape future service excellence.
- Other info: Site-based role with travel; dynamic environment focused on innovation and excellence.
- Why this job: Join a senior leadership team and make a real impact in luxury hospitality.
- Qualifications: Experience in five-star service, team development, and client engagement.
The predicted salary is between 60000 - 80000 £ per year.
The Company
Our client is an award-winning guest services provider with an enviable Commercial and Residential portfolio set to expand across additional UK locations. This role offers significant career progression, with London acting as the blueprint for future growth. An exciting opportunity has arisen to join this space as part of the senior leadership team.
The Role
As the Commercial and Residential lead you will have overall responsibility for ensuring that an exceptional visitor experience and community events across a prestigious portfolio of corporate and residential buildings. The clients across the portfolio regularly entertain clients within newly refurbished spaces, and your team will be responsible for delivering impeccable events and a seamless guest welcome.
You will oversee the delivery of all customer-facing touchpoints, setting the standard for service excellence in events and a truly five-star visitor experience. You will lead a large, high-performing team supporting a team of 8 direct reports at leadership level. You will work closely with senior stakeholders and collaborate with colleagues across the business, sharing ideas and innovations to ensure a consistently outstanding service offering. Develop and maintain SOPs, steps of service, and best practices for the front-of-house experience.
The Candidate
You will be happy to be site-based across your portfolio, five days per week with some travel required. This position is ideally suited to a leader with a background in five-star conference and events, corporate hospitality, or luxury hotel environments, who thrives in delivering best-in-class service at scale. You will have experience in developing and upskilling a team, identifying training needs, driving continuous service innovation, and embedding a culture of excellence. Client engagement and stakeholder management experience are key to the role. You may have had exposure to mobilising or expanding services into new locations. Knowledge of workplace services, corporate hospitality, or FM environments is desirable, but not required.
Portfolio Reception Director in London employer: Troika Recruitment
As an award-winning guest services provider, our company is dedicated to fostering a vibrant work culture that prioritises employee growth and development. With London as the cornerstone of our expansion, we offer significant career progression opportunities within a dynamic team environment, where innovation and excellence in service delivery are celebrated. Join us to be part of a prestigious portfolio that not only values exceptional visitor experiences but also invests in the professional advancement of its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Portfolio Reception Director in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their values and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams to success in previous roles. Highlighting your ability to drive service excellence will resonate well with potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting opportunities, and applying directly can give you a better chance of getting noticed. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Portfolio Reception Director in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Portfolio Reception Director role. Highlight your background in five-star service, events, and team leadership to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for delivering exceptional visitor experiences and how your previous roles have prepared you for this exciting opportunity with us.
Showcase Your Leadership Skills:We want to see how you've led teams to success in the past. Include examples of how you've developed talent, driven service innovation, and engaged with stakeholders to create a culture of excellence.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity in our growing team.
How to prepare for a job interview at Troika Recruitment
✨Know Your Portfolio
Familiarise yourself with the company's portfolio and recent projects. Understanding their guest services and community events will help you demonstrate your enthusiasm and knowledge during the interview.
✨Showcase Leadership Skills
Prepare examples of how you've led teams in high-pressure environments. Highlight your experience in developing and upskilling staff, as this role requires a strong leader who can inspire and drive excellence.
✨Emphasise Client Engagement
Be ready to discuss your experience with client engagement and stakeholder management. Share specific instances where you've successfully collaborated with senior stakeholders to enhance service delivery.
✨Innovate and Adapt
Think about ways you've driven continuous service innovation in previous roles. Be prepared to share ideas on how you would implement best practices and SOPs for the front-of-house experience in this new position.
