At a Glance
- Tasks: Lead and develop teams across two locations, ensuring service excellence and operational performance.
- Company: Join a premium hospitality company focused on customer service and team development.
- Benefits: Competitive salary, annual bonus, and excellent benefits package.
- Other info: Dynamic role with opportunities for innovation and career growth.
- Why this job: Make a real impact in luxury environments while enhancing customer experiences.
- Qualifications: 2+ years in Front of House management with a passion for service excellence.
The predicted salary is between 31500 - 38500 £ per year.
£50,000 - £55,000 plus an excellent benefits package to include an annual bonus.
Five days required on site in the business.
We’re looking for an experienced and dynamic Front of House Manager to lead and develop two teams across a Residential and Commercial portfolio. This is a fantastic opportunity for a customer-focused leader who thrives in a multi-site environment and is passionate about service excellence, people development and operational performance.
What you’ll be responsible for:
- Leading and developing teams across two locations initially.
- Driving operational excellence, service standards and continuous improvement.
- Building strong relationships with clients, stakeholders and building management teams.
- Managing budgets, P&L and financial performance.
- Monitoring and improving key performance indicators across financial, people and quality measures.
- Supporting recruitment, onboarding, training, performance management and succession planning.
- Delivering engaging events and activations that enhance customer experience and support ESG objectives.
- Ensuring compliance with health & safety, security, operational and company procedures.
- Identifying opportunities for innovation, technology and best-practice improvements.
About you:
- At least 2 years’ experience managing Front of House operations.
- A background in luxury hospitality, 5-star environments, corporate services or a similarly high-service setting.
- Proven experience leading, mentoring and developing teams.
- Excellent stakeholder management and relationship-building skills.
- Experience handling HR processes, including investigations, performance management and sensitive employee matters.
- Exceptional organisational skills and attention to detail.
- A genuine passion for customer service and delivering excellence.
- A professional, adaptable and positive approach.
- Strong Microsoft Office skills, including Word, Excel, PowerPoint and Teams.
The role:
- Five Days in the business, Monday - Friday with occasional evenings to check in with staff members.
- Service elevation is a requirement, so a background in implementing SOPs is essential.
- Stakeholder management in terms of the community and residents is a requirement.
- High-profile, premium Front of House environments.
Front of House Manager Front of House Manager in London employer: Troika Recruitment
Join a prestigious company that values its employees and fosters a supportive work culture, offering competitive salaries between £33,000 and £36,500 for the Day Concierge role. With structured 12-hour shifts, you will enjoy meaningful time off while building long-term relationships with high-profile residents in stunning luxury developments. The company prioritises career progression and provides comprehensive training from day one, making it an excellent choice for those seeking a rewarding and fulfilling career in hospitality.
