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For Companies At a Glance
- Tasks: Lead a vibrant team to deliver exceptional service in a high-profile corporate environment.
- Company: Major financial services client in the heart of London.
- Benefits: Competitive salary, bonus, and a dynamic Monday to Friday schedule.
- Other info: Opportunity to mentor, develop teams, and drive impactful events.
- Why this job: Be the heartbeat of a flagship location and create a thriving community.
- Qualifications: 4+ years in senior Front of House or hospitality leadership roles.
The predicted salary is between 49000 - 50000 £ per year.
City of London | Major Financial Services Client | 5* Corporate Environment £49k - £50k + bonus Monday - Friday
The Role
We're looking for an exceptional Front of House Manager to lead operations at a flagship financial services location in the City. This is a high-profile, hands-on leadership role! You'll be the heartbeat of the building, creating a vibrant community and delivering outstanding service that exceeds expectations every day.
You'll manage a team of 20, including four direct team leaders, overseeing Community, Welcome and AV functions across Reception, Client Meeting Suites, Internal Meeting Rooms and Executive Floors.
What You'll Be Doing
- Lead, coach and develop a team of 20, including four team leaders
- Own service delivery against contractual KPIs and SLAs
- Build trusted relationships with senior client stakeholders
- Create and drive a calendar of community and colleague events
- Implement and maintain SOPs across all service areas
- Produce monthly client reports and carry out regular service audits
- Manage recruitment, inductions, probations and annual appraisals
- Proactively identify and resolve issues before they escalate
- Ensure security awareness and H&S compliance at all times
What We're Looking For
- Minimum 4 years in a senior Front of House, Hospitality or Guest Services leadership role within a 5? corporate environment
- Proven track record managing large, diverse teams
- Experience managing and developing team leaders
- Confident communicator at all levels, including senior stakeholders
- Strong understanding of SLAs, KPIs and service reporting
- Knowledge of H&S legislation and security protocols
- Proficient in meeting room booking systems (Condeco or similar) and visitor management platforms
- AV and video conferencing experience desirable
- High proficiency in Microsoft Office
The Person
You're warm, proactive and exceptionally organised. You lead by example, take ownership and thrive in a fast-paced, client-facing environment. You're as comfortable mentoring your team as you are presenting to senior stakeholders, and you're always looking for ways to improve the experience for everyone in the building.
Front of House Manager in London employer: Troika Recruitment
Contact Detail:
Troika Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential employers directly. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or an informal chat, let your warmth and proactive nature shine through. Remember, they’re not just hiring a skill set; they want someone who fits into their vibrant community.
✨Tip Number 3
Prepare to impress! Research the company and its culture thoroughly. Be ready to discuss how your experience aligns with their values and how you can contribute to creating that outstanding service they’re after.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are keen to engage with us directly!
We think you need these skills to ace Front of House Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Front of House Manager role. Highlight your leadership experience, especially in managing large teams and delivering exceptional service.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've exceeded expectations in previous positions and how you can bring that same energy to our team.
Showcase Your Communication Skills: As a Front of House Manager, communication is key! Make sure your application showcases your ability to engage with various stakeholders, from team members to senior clients. A well-structured application will demonstrate your proficiency.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Troika Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Front of House Manager role. Familiarise yourself with the key responsibilities, such as managing a team of 20 and delivering outstanding service. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Be prepared to discuss specific examples of how you've led and developed teams in previous roles. Highlight your ability to coach team leaders and manage diverse groups effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Client Relationship Skills
Since building trusted relationships with senior stakeholders is crucial, think of instances where you've successfully managed client expectations or resolved issues proactively. This will show that you can handle high-profile interactions with ease.
✨Prepare Questions That Matter
At the end of the interview, have insightful questions ready about the company culture, team dynamics, or upcoming projects. This not only shows your interest but also gives you a chance to assess if the environment is the right fit for you.