At a Glance
- Tasks: Lead a front-of-house team to deliver exceptional customer service in a corporate setting.
- Company: Join a prestigious corporate environment with a focus on excellence.
- Benefits: Competitive salary of £38,000 plus benefits, including professional development.
- Other info: Opportunity for career growth in a supportive and engaging workplace culture.
- Why this job: Make a real impact by creating outstanding visitor experiences and leading a dynamic team.
- Qualifications: Experience in a supervisory role with strong leadership and communication skills.
The predicted salary is between 38000 - 38000 £ per year.
Corporate Reception Team Leader, Monday – Friday, £38,000 plus benefits.
We are seeking an experienced and customer-focused Reception Services Supervisor to lead a front-of-house team within a prestigious corporate environment.
This role is responsible for delivering exceptional workplace and visitor experiences, ensuring high service standards, and providing leadership, coaching, and operational support to a team of reception professionals.
Duties and Responsibilities include the following
- Lead and support the reception team to deliver a consistently high standard of customer service.
- Ensure adequate staffing and rota coverage to meet operational requirements.
- Build strong relationships with employees, visitors, and stakeholders, responding proactively to requests and resolving issues effectively.
- Manage customer queries and complaints through to resolution, implementing improvements where required.
- Maintain compliance with security, health & safety, and emergency procedures.
- Continuously review and improve processes, ensuring procedures remain effective and up to date.
- Create a positive, engaging, and high-performing team culture
- Coach, mentor, and develop team members through regular performance reviews and feedback.
- Support recruitment, onboarding, training, and succession planning activities.
- Recognise and reward outstanding performance while addressing conduct or performance concerns when required.
- Ensure compliance with company policies, procedures, and operational standards.
• The ideal candidate will come from the following background
- Previous experience in a supervisory role within reception, hospitality, workplace services, or a customer-facing environment from a quality setting
- Strong leadership, communication, and stakeholder management skills.
- Ability to remain calm under pressure and make informed decisions in challenging situations.
- Proactive, adaptable, and solutions-focused approach.
- Committed to delivering exceptional customer experiences and driving service excellence.
Please apply, message me directly, or email to arrange a confidential conversation.
#Corporate Receptionist #City Of London #Front Of House #5Star Careers #Reception Jobs #London Jobs
Corporate Reception Team Leader in London employer: Troika Recruitment
Join a prestigious City venue as an Events Sales Manager, where you'll thrive in a collaborative and dynamic work culture that values accountability and teamwork. With a strong focus on employee development and the potential for permanent placement, this role offers a unique opportunity to manage a substantial pipeline of events while enjoying competitive benefits, including a discretionary bonus and share of tips. The venue's exciting transformation under new leadership makes it an ideal time to contribute to its success and grow your career in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Reception Team Leader in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Troika Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Troika Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Corporate Reception Team Leader in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Troika Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Troika Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Troika Recruitment!
How to prepare for a job interview at Troika Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
