IT Business Analyst

IT Business Analyst – Premium Multi-Site Hotel Group | London | 4 Days in Office

Join one of London’s most respected and long-standing hotel groups; a business where people truly come first. This values-led, multi-site organisation is highly focused on exceptional guest experiences and is committed to combining hospitality excellence with innovative, seamless technology.

With a portfolio of distinctive hotels, restaurants, bars, and event spaces, this group offers an inspiring and dynamic environment for an experienced IT Business Analyst to make a real impact.

The Role

Reporting directly to the IT Director, you’ll play a pivotal role in optimising and evolving the organisation’s technical ecosystem. You’ll assess how systems interact across all departments and identify opportunities to enhance efficiency, performance, and guest experience.

Core systems include (but aren’t limited to):

• CRS (Central Reservation System)
• PMS (Property Management System)
• CRM (Customer Relationship Management)
• In-room and guest-facing technology

This is a proactive, consultative role; you’ll be the bridge between technology and operations, ensuring the business continues to lead the way as the landscape evolves with AI, automation, and data-driven innovation.

About You

We’re looking for someone who brings more than just analysis, someone who’s curious, collaborative, and solutions-focused. You’ll have:

• Strong experience working with hospitality IT systems
• A strategic mindset, with a knack for seeing how technology drives guest satisfaction and operational success
• Excellent communication skills and a collaborative approach
• The confidence to challenge, advise, and influence stakeholders at all levels

What’s in It for You

• A key role within a highly regarded, people-focused hospitality brand
• The opportunity to shape the future of hotel technology strategy
• A collaborative culture that values innovation, development, and continuous improvement
• London-based, with four days per week in the office

If you’re passionate about using technology to elevate guest experiences and drive business excellence, this is your chance to be part of a forward-thinking hospitality leader.