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- Tasks: Lead a dynamic team to deliver exceptional guest services and drive operational excellence.
- Company: Prestigious commercial destination in the heart of London, known for innovation and quality.
- Benefits: Competitive salary, career growth opportunities, and a vibrant work environment.
- Why this job: Be a key player in enhancing guest experiences and shaping service excellence.
- Qualifications: Strong leadership skills and experience in client engagement and operational management.
- Other info: Join a collaborative team focused on continuous improvement and innovation.
The predicted salary is between 48000 - 72000 £ per year.
Our client is a prestigious, large-scale commercial destination in the heart of London, known for its innovation, architectural excellence, and commitment to delivering outstanding workplace experiences in a multi-tenant environment. The partnership has matured into a flagship account, recognised for service quality, collaboration, and continuous evolution.
The Guest Services Account Manager is a senior leadership position responsible for the strategic and operational oversight of a complex, multi-service contract. Reporting into the Accounts Director, you will lead a large on-site team, ensure operational excellence across all service lines, and act as a trusted partner to the client.
- Senior leadership role with full operational accountability
- Champion of service excellence and organisational values
- Key liaison between the client, stakeholders, and service teams
- Driver of innovation, performance, and continuous improvement
Key Responsibilities:
- Lead, inspire, and develop a high-performing on-site team
- Ensure consistent, high-quality service delivery across all client areas
- Build and maintain strong, trusted relationships with key stakeholders
- Drive continuous improvement through insight, data, and innovation
- Manage operational performance, compliance, and financial controls
Guest Services Manager employer: Troika Recruitment
Contact Detail:
Troika Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you're the perfect fit for the Guest Services Manager role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience and skills can drive innovation and performance in the role. Highlight your leadership style and how you inspire teams to deliver exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect match for you. Plus, it’s a great way to show your enthusiasm for joining our team.
We think you need these skills to ace Guest Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Guest Services Manager role. Highlight your leadership experience and any relevant achievements in service excellence to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our commitment to outstanding workplace experiences. Be genuine and let your personality come through.
Showcase Your Leadership Skills: Since this is a senior leadership position, emphasise your ability to lead and inspire teams. Share specific examples of how you've driven performance and innovation in previous roles to demonstrate your fit for the job.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Troika Recruitment
✨Know Your Client
Before the interview, do your homework on the client’s values and mission. Understand their commitment to service excellence and how they operate in a multi-tenant environment. This will help you align your answers with what they’re looking for.
✨Showcase Leadership Skills
As a Guest Services Manager, you'll need to lead a large team. Prepare examples of how you've inspired and developed teams in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your leadership style.
✨Emphasise Innovation and Improvement
Be ready to discuss how you've driven innovation and continuous improvement in previous roles. Think of specific instances where your insights led to better service delivery or operational performance. This shows you’re proactive and results-oriented.
✨Build Relationships
Since this role involves liaising with clients and stakeholders, prepare to talk about how you’ve built and maintained strong relationships in the past. Share stories that demonstrate your communication skills and ability to foster trust and collaboration.
