At a Glance
- Tasks: Lead a vibrant new private members club, blending hospitality, wellness, and culture.
- Company: Join a unique venue focused on quality, connection, and conscious living.
- Benefits: Competitive salary, dynamic work environment, and the chance to shape a new community.
- Other info: A rare opportunity to define a distinctive club that values human connection.
- Why this job: Be at the forefront of an exciting launch and create memorable experiences for members.
- Qualifications: Proven leadership in luxury hospitality with a passion for service and team development.
The predicted salary is between 36000 - 60000 £ per year.
We are creating a new kind of private members club, a carefully curated space where hospitality, wellbeing and culture come together. Rooted in a lifestyle led philosophy, this multi-faceted venue will offer members a considered blend of movement and wellness, elevated food and drink, inspiring social spaces and meaningful programming. Contemporary, warm and grounded in experience rather than status, the club has been designed for a community who value quality, connection and a more conscious way of living.
The Role
We are looking for a hands on, high performing General Manager to lead this new opening and help shape its success from day one. Reporting into the founders, you will be responsible for overseeing all operational departments, ensuring a consistently high level of service and building a culture that brings the club’s values to life. This role requires a strong presence on the floor, a deep understanding of premium hospitality and the ability to balance commercial acumen with genuine care for your team and members.
Key responsibilities include:
- Leading, motivating and developing a multidisciplinary team across food and beverage, wellness and member services
- Creating a culture of quality, attention to detail and warmth in every guest interaction
- Managing day to day operations to ensure smooth delivery across all touchpoints
- Overseeing budgets, forecasting and reporting to drive performance and profitability
- Working with the marketing and membership teams to support engagement and retention
- Acting as the face of the club, building relationships, being visible and setting the tone
- Listening to feedback and continuously improving the member experience
- Ensuring compliance with health and safety and regulatory requirements
The Candidate
You are a proven leader from a high end hospitality background, someone who not only understands what luxury feels like but knows how to deliver it across a dynamic, multifaceted operation. You may come from a luxury hotel, resort, private members club or premium lifestyle brand but wherever you have been, you have combined commercial know-how with operational excellence and a highly personal approach to service. This is a role for someone who thrives on the floor, is energised by variety and knows how to bring teams together to deliver a seamless experience across wellness, food and beverage, events and member services.
We are looking for someone who is:
- Experienced at general manager or senior level within luxury or lifestyle led, multi outlet operations
- Comfortable managing complexity, from high touch service to back of house logistics
- Commercially astute, with a strong grasp of budgets, forecasting and performance metrics
- Emotionally intelligent and confident leading diverse, multidisciplinary teams
- Present and hands on, visible in the operation and naturally at ease engaging with members
- Calm under pressure, solutions focused and able to adapt to changing priorities
- Passionate about creating environments where people feel inspired, connected and cared for
This is a rare chance to play a defining role in the launch and evolution of a distinctive new club, one that blends hospitality, health and human connection. If you are ready to roll up your sleeves and help build something special, we would love to hear from you.
General Manager employer: Troika Recruitment
At Troika Recruitment, we pride ourselves on creating a vibrant and inclusive work environment that champions personal growth and professional development. As a General Manager in our innovative private members club located in East London, you will have the unique opportunity to shape a community-focused space that blends hospitality, wellness, and culture, all while enjoying competitive benefits and a supportive team culture that values quality and connection.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, website, and any reviews you can find. This will help you tailor your answers and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for you. This could give you insider info that sets you apart from other candidates.
✨Tip Number 3
Prepare some thoughtful questions to ask during your interview. This shows you're engaged and serious about the role. Think about what you want to know regarding their approach to hospitality and member experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It keeps you on their radar and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality and community shine through. We want to see how your values align with our mission of creating a warm and inspiring environment.
Tailor Your Experience:Make sure to highlight your relevant experience in luxury or lifestyle-led operations. We’re looking for someone who understands the nuances of high-end service, so don’t hold back on those details!
Be Authentic:We appreciate genuine personalities! Share your unique approach to leadership and how you connect with teams and members. Authenticity goes a long way in making a memorable impression.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Troika Recruitment
✨Know the Club's Values
Before your interview, dive deep into understanding the club's philosophy and values. This isn't just about knowing what they stand for; it's about being able to articulate how your leadership style aligns with their vision of hospitality, wellbeing, and community.
✨Showcase Your Hands-On Experience
As a General Manager, being present on the floor is crucial. Prepare examples from your past roles where you’ve led teams in high-pressure situations, ensuring quality service while maintaining a warm atmosphere. Highlight specific instances where your hands-on approach made a difference.
✨Demonstrate Commercial Acumen
Be ready to discuss your experience with budgets, forecasting, and performance metrics. Bring along examples of how you've driven profitability in previous roles. This will show that you not only understand luxury service but also the business side of operations.
✨Engage with Authenticity
During the interview, focus on building a connection with your interviewers. Share your passion for creating inspiring environments and how you’ve fostered team culture in the past. Authentic engagement can set you apart as someone who genuinely cares about both the team and the members.
