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- Tasks: Lead a vibrant team to deliver exceptional service in a high-profile financial environment.
- Company: Major financial services client in the heart of London.
- Benefits: Competitive salary, bonus, and a dynamic corporate culture.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be the heartbeat of a flagship location and create a thriving community.
- Qualifications: 4+ years in senior Front of House or hospitality leadership roles.
The predicted salary is between 49000 - 50000 £ per year.
We're looking for an exceptional Front of House Manager to lead operations at a flagship financial services location in the City. This is a high-profile, hands-on leadership role! You'll be the heartbeat of the building, creating a vibrant community and delivering outstanding service that exceeds expectations every day.
You'll manage a team of 20, including four direct team leaders, overseeing Community, Welcome and AV functions across Reception, Client Meeting Suites, Internal Meeting Rooms and Executive Floors.
What You'll Be Doing
- Lead, coach and develop a team of 20, including four team leaders
- Own service delivery against contractual KPIs and SLAs
- Build trusted relationships with senior client stakeholders
- Create and drive a calendar of community and colleague events
- Implement and maintain SOPs across all service areas
- Produce monthly client reports and carry out regular service audits
- Manage recruitment, inductions, probations and annual appraisals
- Proactively identify and resolve issues before they escalate
- Ensure security awareness and H&S compliance at all times
What We're Looking For
- Minimum 4 years in a senior Front of House, Hospitality or Guest Services leadership role within a 5* corporate environment
- Proven track record managing large, diverse teams
- Experience managing and developing team leaders
- Confident communicator at all levels, including senior stakeholders
- Strong understanding of SLAs, KPIs and service reporting
- Knowledge of H&S legislation and security protocols
- Proficient in meeting room booking systems (Condeco or similar) and visitor management platforms
- AV and video conferencing experience desirable
- High proficiency in Microsoft Office
The Person
You're warm, proactive and exceptionally organised. You lead by example, take ownership and thrive in a fast-paced, client-facing environment. You're as comfortable mentoring your team as you are presenting to senior stakeholders, and you're always looking for ways to improve the experience for everyone in the building.
Front of House Manager employer: Troika Recruitment
Contact Detail:
Troika Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Front of House Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since this role is all about creating a vibrant community, think about how you can showcase your leadership style and how it aligns with their vision during your chat.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience managing large teams and delivering exceptional service makes you the perfect fit for this high-profile role. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Front of House Manager role. Highlight your leadership experience, especially in managing large teams and delivering exceptional service in a corporate environment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and passion for the role. Mention specific examples of how you've exceeded expectations in previous positions and how you can bring that same energy to our team.
Showcase Your Communication Skills: As a Front of House Manager, communication is key. In your application, demonstrate your ability to engage with various stakeholders. Use clear, concise language and make sure to convey your warmth and proactive attitude.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our vibrant community!
How to prepare for a job interview at Troika Recruitment
✨Know Your Stuff
Make sure you’re well-versed in the specifics of the Front of House Manager role. Brush up on your knowledge of SLAs, KPIs, and service reporting. Being able to discuss these confidently will show that you understand the expectations and can hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed teams in the past. Think about specific situations where you’ve coached team leaders or resolved conflicts. This will demonstrate your ability to manage a diverse team effectively.
✨Build Rapport with Stakeholders
Since this role involves working closely with senior client stakeholders, practice how you would approach building those relationships. Be ready to discuss your communication style and how you ensure everyone feels valued and heard.
✨Be Proactive About Problem-Solving
Think of instances where you identified issues before they escalated and what steps you took to resolve them. This shows that you’re not just reactive but also proactive, which is crucial in a fast-paced environment like this one.