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- Tasks: Lead daily operations and ensure exceptional service in a vibrant private members club.
- Company: Join a fresh private members club focused on hospitality, wellness, and community connection.
- Benefits: Enjoy opportunities for growth, a supportive culture, and a dynamic work environment.
- Why this job: Be part of a passionate team dedicated to excellence and member satisfaction.
- Qualifications: Experience in luxury hospitality and strong leadership skills are essential.
- Other info: This role offers clear progression to General Manager for driven individuals.
The predicted salary is between 43200 - 72000 £ per year.
We are building a fresh and exciting private members club that blends premium hospitality with wellness, culture and connection. This multi-faceted venue is designed for members who value exceptional experiences, thoughtful service and a community-centred approach.
Our club’s ethos is rooted in delivering quality and warmth across every interaction, with a focus on wellbeing, social spaces and elevated food and drink offerings.
We are seeking a hands-on and passionate Deputy General Manager to support the General Manager in leading all operational aspects of the club. You will play a key role in delivering outstanding service and ensuring smooth day-to-day running, while fostering a culture that empowers the team and delights members. This is a visible, high energy role for someone who thrives in a dynamic, multi-outlet hospitality environment and is motivated by excellence and continuous improvement.
Key responsibilities include:
- Assisting in the leadership, coaching and development of a diverse team across food and beverage, wellness and member services
- Maintaining exceptional standards of service and guest experience throughout the club
- Overseeing daily operations to ensure seamless delivery and swift resolution of any issues
- Supporting financial management through budget monitoring and operational efficiencies
- Acting as an ambassador for the club on the floor, engaging directly with members and guests
- Collaborating closely with the General Manager on strategic initiatives and operational planning
- Ensuring compliance with health, safety and regulatory requirements
The Candidate:
You are a driven hospitality professional with experience in luxury, lifestyle or multi-outlet operations. You have a genuine passion for service excellence and a hands-on approach that keeps you engaged with both your team and guests. You are looking for a role where you can grow and develop, with clear progression to General Manager within a supportive and ambitious culture.
We are looking for someone who is:
- Experienced in a deputy or assistant management role within premium hospitality environments
- Skilled at managing complex operations while maintaining attention to detail and quality
- Commercially aware with a solid understanding of budgeting and operational performance
- A natural leader who inspires, coaches and supports teams to perform at their best
- Highly present and approachable, comfortable engaging with members and guests on a daily basis
- Solutions oriented, calm under pressure and proactive in problem solving
- Passionate about hospitality and committed to continuous personal and professional growth
This is a fantastic opportunity to join a new and vibrant club with genuine room to progress. If you are ready to bring your energy, expertise and passion for hospitality to a business that values development and hands-on leadership, we want to hear from you.
Deputy General Manager employer: Troika Recruitment
Contact Detail:
Troika Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager
✨Tip Number 1
Network within the hospitality industry, especially in London. Attend events or join groups related to premium hospitality and wellness to meet potential colleagues or mentors who can provide insights about the role and the club.
✨Tip Number 2
Familiarise yourself with the latest trends in luxury hospitality and wellness. Being knowledgeable about current practices will not only help you stand out but also show your genuine passion for the industry during conversations.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Think of specific examples where you've inspired and developed team members, as this aligns with the club's ethos of empowerment.
✨Tip Number 4
Research the club's values and mission. Understanding their focus on community and exceptional service will allow you to tailor your approach and demonstrate how your personal values align with theirs during any discussions.
We think you need these skills to ace Deputy General Manager
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with the ethos of the private members club. Highlight your alignment with their focus on exceptional service, community, and wellness in your application.
Tailor Your CV: Ensure your CV reflects your experience in luxury hospitality and multi-outlet operations. Emphasise your leadership roles and any achievements that demonstrate your ability to enhance guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your hands-on approach. Mention specific examples of how you've successfully managed teams and improved service standards in previous roles.
Highlight Relevant Skills: In your application, make sure to mention your skills in financial management, problem-solving, and team coaching. These are key attributes the company is looking for in a Deputy General Manager.
How to prepare for a job interview at Troika Recruitment
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry. Share specific examples of what excites you about providing exceptional service and how you've gone above and beyond in previous roles.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in leading teams, especially in high-pressure environments. Highlight instances where you've successfully coached or developed team members, as this aligns with the role's focus on empowering staff.
✨Understand the Club's Ethos
Familiarise yourself with the club's values and mission. Be ready to articulate how your personal values align with theirs, particularly regarding community, wellness, and exceptional service.
✨Prepare for Operational Scenarios
Think through potential operational challenges that could arise in a multi-outlet environment. Be prepared to discuss how you would handle these situations, showcasing your problem-solving skills and calmness under pressure.
