At a Glance
- Tasks: Lead a high-performing team to deliver exceptional guest experiences and events.
- Company: Award-winning service provider in a leading global financial firm.
- Benefits: Significant career progression and the chance to shape future growth.
- Other info: Site-based role with opportunities for travel and collaboration across Europe.
- Why this job: Be at the forefront of creating memorable experiences in prestigious corporate settings.
- Qualifications: Experience in luxury hospitality or corporate events, with strong leadership skills.
The predicted salary is between 80000 - 100000 £ per year.
The Company
Our client is an award-winning guest and events service provider within a leading global financial, private equity and investment firm. With the portfolio set to expand across additional European offices, this role offers significant career progression, with London acting as the blueprint for future growth. An exciting opportunity has arisen to join this space in a senior leadership role in Guest Experience & Events.
The Role
As Head of Guest Experience & Events you will have overall responsibility for the delivery of exceptional visitor experience and events across a prestigious portfolio of corporate buildings. The corporate community regularly entertains clients within newly refurbished spaces, and your team will be responsible for delivering impeccable events and a seamless guest welcome.
You will oversee all customer-facing touchpoints, setting the standard for service excellence in events and a truly five-star visitor experience. You will lead a large, high-performing team of up to 30 colleagues, supported by a Deputy, and will be highly visible within the business, leading from the front. You will work closely with senior stakeholders and collaborate with colleagues in the US, sharing ideas and innovations to ensure a consistently outstanding service offering. Develop and maintain SOPs, steps of service, and best practices for the front-of-house experience.
The Candidate
You will be happy to be site-based, five days per week with some travel required. This position is ideally suited to a leader with a background in five-star conference and events, corporate hospitality, or luxury hotel environments, who thrives in delivering best-in-class service at scale. You will have experience in developing and upskilling a team, identifying training needs, driving continuous service innovation, and embedding a culture of excellence. Client engagement and stakeholder management experience are key to the role. You may have had exposure to mobilising or expanding services into new locations. Knowledge of workplace services, corporate hospitality, or FM environments is desirable, but not required.
Head of Corporate Guest Experience in Coventry employer: Troika Recruitment
As an award-winning guest and events service provider within a leading global financial firm, our company offers a dynamic work environment that prioritises exceptional service and employee growth. With London as the hub for expansion across Europe, employees benefit from significant career progression opportunities, a collaborative culture, and the chance to lead a high-performing team in delivering five-star experiences. Join us to be part of a prestigious corporate community where your contributions will directly impact client satisfaction and service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Corporate Guest Experience in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a new role. You never know who might have the inside scoop on opportunities that aren't advertised yet.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their values and how they align with your experience in guest experience and events. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've developed teams and driven service excellence in previous roles. Use specific examples to illustrate your impact and how you can bring that to the Head of Guest Experience position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Head of Corporate Guest Experience in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Head of Corporate Guest Experience role. Highlight your leadership experience in events and hospitality, and don’t forget to mention any relevant achievements that showcase your ability to deliver exceptional guest experiences.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about guest experience and how your background makes you the perfect fit for this role. Be sure to connect your past experiences with the responsibilities outlined in the job description.
Showcase Your Leadership Style:In your application, give us a glimpse of your leadership style. We want to know how you motivate and develop your team, especially in high-pressure environments. Share examples of how you've driven service excellence and innovation in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Troika Recruitment
✨Know Your Stuff
Before the interview, dive deep into the company’s values and their approach to guest experience. Familiarise yourself with their portfolio and any recent events they've hosted. This will not only show your genuine interest but also help you tailor your responses to align with their expectations.
✨Showcase Your Leadership Skills
As a Head of Guest Experience & Events, you'll be leading a large team. Be prepared to discuss your leadership style and provide examples of how you've successfully developed and upskilled teams in the past. Highlight any specific training programmes you've implemented that led to improved service delivery.
✨Engage with Stakeholders
Client engagement is crucial for this role. Think of examples where you've effectively managed stakeholder relationships or collaborated with senior management. Be ready to discuss how you’ve navigated challenges and ensured a seamless experience for clients and guests alike.
✨Innovate and Adapt
The role requires continuous service innovation. Come armed with ideas on how you would enhance the guest experience and streamline operations. Discuss any previous experiences where you’ve successfully introduced new practices or technologies that improved service quality.
