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For Companies At a Glance
- Tasks: Lead a vibrant team to deliver exceptional service in a high-profile corporate environment.
- Company: Major financial services client in the heart of London.
- Benefits: Competitive salary, bonus, and a dynamic workweek from Monday to Friday.
- Other info: Opportunity to mentor, develop teams, and drive impactful community events.
- Why this job: Be the heartbeat of a flagship location and create a thriving community.
- Qualifications: 4+ years in senior Front of House or hospitality leadership roles.
The predicted salary is between 49000 - 50000 £ per year.
City of London | Major Financial Services Client | 5* Corporate Environment £49k - £50k + bonus Monday - Friday
The Role
We're looking for an exceptional Front of House Manager to lead operations at a flagship financial services location in the City. This is a high-profile, hands-on leadership role! You'll be the heartbeat of the building, creating a vibrant community and delivering outstanding service that exceeds expectations every day.
You'll manage a team of 20, including four direct team leaders, overseeing Community, Welcome and AV functions across Reception, Client Meeting Suites, Internal Meeting Rooms and Executive Floors.
What You'll Be Doing
- Lead, coach and develop a team of 20, including four team leaders
- Own service delivery against contractual KPIs and SLAs
- Build trusted relationships with senior client stakeholders
- Create and drive a calendar of community and colleague events
- Implement and maintain SOPs across all service areas
- Produce monthly client reports and carry out regular service audits
- Manage recruitment, inductions, probations and annual appraisals
- Proactively identify and resolve issues before they escalate
- Ensure security awareness and H&S compliance at all times
What We're Looking For
- Minimum 4 years in a senior Front of House, Hospitality or Guest Services leadership role within a 5? corporate environment
- Proven track record managing large, diverse teams
- Experience managing and developing team leaders
- Confident communicator at all levels, including senior stakeholders
- Strong understanding of SLAs, KPIs and service reporting
- Knowledge of H&S legislation and security protocols
- Proficient in meeting room booking systems (Condeco or similar) and visitor management platforms
- AV and video conferencing experience desirable
- High proficiency in Microsoft Office
The Person
You're warm, proactive and exceptionally organised. You lead by example, take ownership and thrive in a fast-paced, client-facing environment. You're as comfortable mentoring your team as you are presenting to senior stakeholders, and you're always looking for ways to improve the experience for everyone in the building.
Front of House Manager in City of London employer: Troika Recruitment
Contact Detail:
Troika Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager in City of London
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the financial services sector. You never know who might have the inside scoop on job openings or be able to refer you directly.
✨Tip Number 2
Showcase your leadership skills! When you get the chance, share examples of how you've successfully managed teams and improved service delivery. This will help you stand out as a candidate who can thrive in a high-profile role.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. Tailor your responses to show how your experience aligns with their expectations, especially around community building and client relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Front of House Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Front of House Manager role. Highlight your leadership experience, especially in managing large teams and delivering exceptional service.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've exceeded expectations in previous positions and how you can bring that same energy to our team.
Showcase Your Communication Skills: As a Front of House Manager, communication is key! Make sure your application is clear, concise, and free of errors. This is your chance to demonstrate your ability to communicate effectively with senior stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Troika Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Front of House Manager role. Familiarise yourself with the key responsibilities, such as managing a team of 20 and delivering outstanding service. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Be prepared to discuss specific examples of how you've led and developed teams in previous roles. Highlight your ability to coach team leaders and manage diverse groups, as this is crucial for the position. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Client Relationship Skills
Since building trusted relationships with senior client stakeholders is key, think of instances where you've successfully managed client expectations or resolved issues. Be ready to share these stories to show your proactive approach and communication skills.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about their community events or how they measure success against KPIs and SLAs. This shows your genuine interest in the role and helps you assess if it's the right fit for you.