At a Glance
- Tasks: Welcome residents and manage their requests with a personal touch.
- Company: Join a prestigious luxury residential team in London.
- Benefits: Competitive salary, structured shifts, and career progression opportunities.
- Other info: Full training provided and potential for supervisory roles.
- Why this job: Build genuine relationships while working in stunning environments.
- Qualifications: Experience in hospitality and excellent communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Residential Concierge – Two Luxury London Addresses | £33,000 – £36,500 | 12-Hour Days
Locations: London WC2 (Holborn / Lincoln's Inn Fields) and Nine Elms, SW8
Salary: £33,000 – £36,500 depending on experience and site
Hours: 12-hour day shifts — one site on 4 on 4 off, one on a Pitman rota
We're recruiting Residential Concierges for two of London's most prestigious residential developments. Both are managed to five-star hotel standards, both look after high and ultra-high net worth residents, and both are looking for people who come from hospitality rather than security.
If you're a Receptionist, Guest Relations Agent, Front of House Host or Concierge from a four or five-star hotel, private members' club or premium corporate environments, this is a natural next step — the service standards are the ones you already know, but with the rhythm of a residential building: you get to know your residents properly, learn their preferences, and build genuine long-term relationships rather than starting again with a new arrival every night.
What you'll be doing:
- Greeting and farewelling residents, their guests and visitors by name.
- Handling requests end to end — restaurant reservations, ticketing, transport, local recommendations, deliveries and amenity bookings — and following them through to closure.
- Managing visitor logs, key control and access.
- Supporting move-ins and move-outs.
- Coordinating with housekeeping, engineering and on-site contractors.
- Conducting handovers, show rounds and building patrols.
- Monitoring CCTV and acting as a calm first responder in the event of an emergency.
- Maintaining absolute discretion at all times.
What we're looking for:
- Experience in a four or five-star hotel, luxury residential building, private members' club or premium front of house environment.
- Excellent spoken and written English and a genuinely warm, polished manner.
- Strong knowledge of London — restaurants, culture, transport, the things residents will ask you about.
- Organised, detail-focused, and comfortable working with minimal supervision.
- Discreet, tactful and unflappable.
- Additional languages are a real advantage (Mandarin particularly welcomed for the Nine Elms site).
- Full right to work in the UK.
What's on offer:
- £33,000 – £36,500 depending on experience, in permanent full-time roles within genuinely beautiful buildings and well-established teams.
- Structured 12-hour shift patterns that give you meaningful blocks of time off.
- Career progression into supervisory and management roles as both operations grow.
- Full training and development from day one.
Interested? Apply here or happy to have a confidential chat about either role and help you work out which is the better fit.
Day Concierge in City of London employer: Troika Recruitment
Join a prestigious company that values its employees and fosters a supportive work culture, offering competitive salaries between £33,000 and £36,500 for the Day Concierge role. With structured 12-hour shifts, you will enjoy meaningful time off while building long-term relationships with high-profile residents in stunning luxury developments. The company prioritises career progression and provides comprehensive training from day one, making it an excellent choice for those seeking a rewarding and fulfilling career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Day Concierge in City of London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Troika Recruitment. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Troika Recruitment
Don't be shy about reaching out to Troika Recruitment directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Day Concierge in City of London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Troika Recruitment and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Troika Recruitment
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
