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For Companies At a Glance
- Tasks: Lead operational strategy and inspire teams to create amazing experiences.
- Company: Join a purpose-driven business focused on positive impact and growth.
- Benefits: Enjoy a dynamic work environment with a culture that values collaboration and kindness.
- Why this job: Be part of an exciting journey, shaping a company that cares about people and the planet.
- Qualifications: Experience in a leadership role within hospitality or leisure sectors is essential.
- Other info: This role offers huge potential for growth in a fast-paced environment.
The predicted salary is between 72000 - 108000 £ per year.
Due to the sensitive nature of this appointment full details will only be disclosed to shortlisted candidates.
The Company
This organisation is a growing, purpose-led business going through an exciting phase of change and momentum. Backed by long-term investors and driven by a clear mission their aim is to really build something that aims to make a positive impact, on people, on the planet, and on how things are done.
The work environment is fast-paced and dynamic but friendly, values matter, and culture is something they actively shape rather than leave to chance. If you enjoy working with passionate people, helping teams grow in the right way, and being part of something with a bit of heart – you’ll fit right in.
We are looking for a Chief Operating Officer, to join the executive team and help this business as it evolves.
The Opportunity
This is a big role with huge potential – ideal for someone who thrives in fast-moving environments, has a calm, commercial head and cares deeply about creating brilliant experiences for teams and guests alike.
Key Responsibilities
- Operational Strategy & Leadership: Develop and lead the operational strategy to support growth, ensuring new sites open smoothly and the company scales efficiently.
- Business Planning & Delivery: Create and manage the operational roadmap – align departments, set clear priorities and make sure the day-to-day runs like clockwork.
- People & Culture: Inspire and support the site and central teams to build a culture of collaboration, accountability and kindness.
- Commercial & Financial Oversight: Drive commercial performance through smart planning, cost control and new efficiencies. Work closely with the finance and sales teams to deliver against business targets.
- Systems & Processes: Review and strengthen the systems, processes and tech stack to improve productivity, communication and visibility across the business.
- Growth & Expansion: Lead on the operational planning for new and existing sites across all revenue streams. Work closely with property, design and people teams to deliver experiences that feel seamless and exciting.
About You
- Your most recent position is a leadership role as COO/MD/Operations Director/Commercial Director in a hospitality/leisure business
- You’ve led operations and support functions in a multi-site, customer-facing business, ideally in hospitality, leisure or lifestyle sectors.
- You instinctively understand what great hospitality feels like and bring real enthusiasm for food, drink and the overall guest experience.
- You care about the bigger picture, from sustainability to social responsibility, and believe in growing a business that wants to do good as well as perform well.
- You’re a strong communicator who is able to connect with teams and inspire trust across all levels.
- You’re emotionally intelligent, calm under pressure, collaborative by nature and great with people.
- You take a proactive approach to sales, energising teams and unlocking revenue potential across all parts of the business.
- You understand what it takes to scale a business without losing quality or culture.
- You’re strategic but hands-on; equally comfortable in the boardroom and on the floor.
- You’re commercially sharp with a track record of delivering growth, improving systems and driving performance.
Chief Operating Officer employer: Troika Recruitment
Contact Detail:
Troika Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Operating Officer
✨Tip Number 1
Network with industry professionals who have experience in hospitality and operations. Attend relevant events or webinars where you can meet potential colleagues or mentors who can provide insights into the role and the company culture.
✨Tip Number 2
Research the company's mission and values thoroughly. Be prepared to discuss how your personal values align with theirs, as this organisation places a strong emphasis on culture and purpose.
✨Tip Number 3
Prepare to showcase your leadership style and how you've successfully managed teams in fast-paced environments. Think of specific examples that highlight your ability to inspire collaboration and accountability among team members.
✨Tip Number 4
Familiarise yourself with current trends in the hospitality and leisure sectors, especially those related to sustainability and social responsibility. Being knowledgeable about these topics will demonstrate your commitment to the company's mission.
We think you need these skills to ace Chief Operating Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in hospitality or leisure sectors. Focus on your achievements in operational strategy, team management, and commercial performance to align with the key responsibilities of the COO role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for creating positive experiences and your understanding of the company's mission. Use specific examples from your past roles to demonstrate how you can contribute to their growth and culture.
Showcase Your Leadership Style: In your application, emphasise your emotional intelligence and collaborative nature. Provide examples of how you've inspired teams and built a culture of accountability and kindness in previous positions.
Highlight Relevant Achievements: Include quantifiable achievements that showcase your ability to drive growth and improve systems. Mention any successful projects or initiatives that resulted in increased efficiency or enhanced guest experiences.
How to prepare for a job interview at Troika Recruitment
✨Understand the Company Culture
Before your interview, take some time to research the company's values and culture. Since they actively shape their work environment, showing that you align with their mission and can contribute positively will set you apart.
✨Demonstrate Your Leadership Style
As a COO, your leadership style is crucial. Be prepared to discuss specific examples of how you've inspired teams, fostered collaboration, and driven performance in previous roles. Highlight your emotional intelligence and ability to remain calm under pressure.
✨Showcase Your Strategic Thinking
This role requires a strategic mindset. Be ready to talk about how you've developed operational strategies in the past, particularly in fast-paced environments. Discuss your approach to aligning departments and ensuring smooth operations.
✨Emphasise Your Commitment to Sustainability
Given the company's focus on making a positive impact, it's important to express your passion for sustainability and social responsibility. Share any relevant experiences where you've implemented sustainable practices or contributed to community initiatives.
